Facing some Problem....Please help me out
Moderator: crythias
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- Znuny newbie
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- Joined: 20 Nov 2012, 10:26
- Znuny Version: OTRS 3.1
- Real Name: Shoaib Mairaj
- Company: BK Consimpex Pvt Ltd
Facing some Problem....Please help me out
Hi
I am using OTRS 3.1 & facing some problem, I have successfully installed it & tested it on one system assigned for this software. It was working well but I was not able to make the responses autonomous.
Also, when I configured OTRS 3.1 on the server which was already having the loads of other applications & after creating about 20-25 agents that time it was not responding to any query which we sent internally for our testing purpose. When multiple agents logged in simultaneously, every time it generates the error message showing 'Server Error 500' because of which we are not able to respond to any of the query asked.
Can anybody please help me out?
Regards/Shoaib
I am using OTRS 3.1 & facing some problem, I have successfully installed it & tested it on one system assigned for this software. It was working well but I was not able to make the responses autonomous.
Also, when I configured OTRS 3.1 on the server which was already having the loads of other applications & after creating about 20-25 agents that time it was not responding to any query which we sent internally for our testing purpose. When multiple agents logged in simultaneously, every time it generates the error message showing 'Server Error 500' because of which we are not able to respond to any of the query asked.
Can anybody please help me out?
Regards/Shoaib
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- Znuny ninja
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Re: Facing some Problem....Please help me out
This sounds like a problem in E-Mail setup - did you read the admin handbook how to configure, -did you test manually if your OTRS server is able to connect to your mailserver, ...I am using OTRS 3.1 & facing some problem, I have successfully installed it & tested it on one system assigned for this software. It was working well but I was not able to make the responses autonomous.
I can only make guesses regarding performance, I would start at box / os level checkinging the load, then install the "Support" package and run it - you'll get hints there how to speed up. And I assume you WILL get hintsAlso, when I configured OTRS 3.1 on the server which was already having the loads of other applications & after creating about 20-25 agents that time it was not responding to any query which we sent internally for our testing purpose. When multiple agents logged in simultaneously, every time it generates the error message showing 'Server Error 500' because of which we are not able to respond to any of the query asked.
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
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- Znuny newbie
- Posts: 16
- Joined: 20 Nov 2012, 10:26
- Znuny Version: OTRS 3.1
- Real Name: Shoaib Mairaj
- Company: BK Consimpex Pvt Ltd
Re: Facing some Problem....Please help me out
Hi
i have checked the e-mail configuration & saw the error log of server where I got the following error
Please help me to resolve the problem ASAP.
Thanks&Regards
Shoaib
i have checked the e-mail configuration & saw the error log of server where I got the following error
SELinux was also disable so I first enabled it & then disabled it again following up restart of the server but still the mail is not transferable & I am getting the same error message as earlierOTRS-otrs.PostMasterMailbox.pl-10[4196]: [Error][Kernel :System::MailAccount::IMAP::_Fetch][Line:127]: IMAP: Can't connect to imap.gmail .com
Please help me to resolve the problem ASAP.
Thanks&Regards
Shoaib
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- Znuny superhero
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- Location: Hamburg, Germany
Re: Facing some Problem....Please help me out
Well, you could have taken a look at the manuals first or at the FAQ:
http://faq.otrs.org/otrs/public.pl?Acti ... ItemID=370
Seems like you´d rather go for IMAPS than IMAP.
http://faq.otrs.org/otrs/public.pl?Acti ... ItemID=370
Seems like you´d rather go for IMAPS than IMAP.
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
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Customer Service (subsidiary): OTRS 3.0
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IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
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- Znuny newbie
- Posts: 16
- Joined: 20 Nov 2012, 10:26
- Znuny Version: OTRS 3.1
- Real Name: Shoaib Mairaj
- Company: BK Consimpex Pvt Ltd
Re: Facing some Problem....Please help me out
Hello
Thank You so much for suggestion!
After going through FAQs, it seems as some PERL module is missing. How would I know which PERL module is missing as I am ignorant in PERL scripting?
I have checked the connection between our server & GMAIL using TELNET, it showed successful connection has been established.
Also, the process ID is not being generated in the server.
Configured it on IMAPS now, but the same problem is reporting.
Thanks&Regards
Shoaib
Thank You so much for suggestion!
After going through FAQs, it seems as some PERL module is missing. How would I know which PERL module is missing as I am ignorant in PERL scripting?
I have checked the connection between our server & GMAIL using TELNET, it showed successful connection has been established.
Also, the process ID is not being generated in the server.
Configured it on IMAPS now, but the same problem is reporting.
Thanks&Regards
Shoaib
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- Znuny superhero
- Posts: 723
- Joined: 10 Oct 2007, 14:30
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Re: Facing some Problem....Please help me out
Try
$OTRS_HOME/bin/otrs.CheckModules.pl
$OTRS_HOME/bin/otrs.CheckModules.pl
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
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- Znuny newbie
- Posts: 16
- Joined: 20 Nov 2012, 10:26
- Znuny Version: OTRS 3.1
- Real Name: Shoaib Mairaj
- Company: BK Consimpex Pvt Ltd
Re: Facing some Problem....Please help me out
Hi
If am not wrong then this is the link of PERL module in configuration.
For your information I am not aware of PERL.
Kindly suggest some other method of doing it.
Thanks&Regards
Shoaib
If am not wrong then this is the link of PERL module in configuration.
For your information I am not aware of PERL.
Kindly suggest some other method of doing it.
Thanks&Regards
Shoaib
Re: Facing some Problem....Please help me out
this is a script which needs to be run. So no Perl knowledge is needed
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 16
- Joined: 20 Nov 2012, 10:26
- Znuny Version: OTRS 3.1
- Real Name: Shoaib Mairaj
- Company: BK Consimpex Pvt Ltd
Re: Facing some Problem....Please help me out
hi
I have run the script you suggested
Shoaib
I have run the script you suggested
& after running this script I got the following message, please suggest what to do next.$OTRS_HOME/bin/otrs.CheckModules.pl
regardsjojo wrote: o CGI..............................ok (v3.59)
o Crypt::PasswdMD5.................ok (v1.3)
o Crypt::SSLeay....................ok (v0.64)
o CSS::Minifier....................ok (v0.01)
o Date::Format.....................ok (v2.24)
o Date::Pcalc......................ok (v1.2)
o DBI..............................ok (v1.622)
o DBD::mysql.......................ok (v4.022)
o DBD::ODBC........................Not installed! (Optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (Optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! (Optional - Required to connect to a PostgreSQL database.)
o Digest::MD5......................ok (v2.36)
o Digest::SHA::PurePerl............ok (v5.70)
o Digest::SHA......................ok (v5.72)
o Encode::HanExtra.................Not installed! (Optional - Required to handle mails with several Chinese character sets.)
o Encode::Locale...................ok (v1.02)
o GD...............................Not installed! (Optional - Required for stats)
o GD::Text......................Not installed! (Optional - Required for stats.)
o GD::Graph.....................Not installed! (Optional - Required for stats.)
o GD::Graph::lines..............Not installed! (Optional - Required for stats.)
o GD::Text::Align...............Not installed! (Optional - Required for stats.)
o IO::Scalar.......................ok (v2.110)
o IO::Wrap.........................ok (v2.110)
o JavaScript::Minifier.............ok (v1.05)
o JSON.............................ok (v2.53)
o JSON::PP......................ok (v2.27200)
o JSON::XS......................Not installed! (Optional - Recommended for faster AJAX/JavaScript handling.)
o Locale::Codes....................ok (v3.18)
o LWP::UserAgent...................ok (v6.03)
o Mail::Internet...................ok (v2.08)
o Mail::POP3Client.................ok (v2.18 )
o IO::Socket::SSL...............ok (v1.76)
o Mail::IMAPClient.................Not installed! (Optional - Required for IMAP TLS connections.)
o IO::Socket::SSL...............ok (v1.76)
o MIME::Base64.....................ok (v3.07)
o MIME::Tools......................ok (v5.428)
o ModPerl::Util....................Not installed! (Optional - Improves Performance on Apache webservers dramatically.)
o Apache::DBI...................ok (v1.11)
o Apache2::Reload...............Not installed! (Optional - Should be installed on mod_perl based installations to automatically reload changed Perlfiles and configuration data.)
o Net::DNS.........................ok (v0.68)
o Net::POP3........................ok (v2.28)
o Net::IMAP::Simple................ok (v1.2030)
o Net::IMAP::Simple::SSL........ok (v1.3)
o Net::SMTP........................ok (v2.29)
o Authen::SASL..................ok (v2.15)
o Net::SMTP::SSL................ok (v1.01)
o Net::SMTP::TLS::ButMaintained.ok (v0.18)
o Net::LDAP........................Not installed! (Optional - Required for directory authentication.)
o Net::SSL.........................ok (v2.85)
o PDF::API2........................Not installed! (Optional - Required for PDF output.)
o Compress::Zlib................ok (v2.055)
o SOAP::Lite.......................ok (v0.714)
o version.......................ok (v0.88)
o Class::Inspector..............ok (v1.25)
o Text::CSV........................ok (v1.21)
o Text::CSV_PP..................ok (v1.29)
o Text::CSV_XS..................Not installed! (Optional - Recommended for faster CSV handling.)
o XML::Parser......................ok (v2.41)
o HTTP::Message....................ok (v6.02)
o HTTP::Headers.................ok (v6.00)
o URI..............................ok (v1.59)
o URI::Escape...................ok (v3.31)
o Scalar::Util.....................ok (v1.18)
Shoaib
Re: Facing some Problem....Please help me out
Please install the Perl modules marked with "Not installed"
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 16
- Joined: 20 Nov 2012, 10:26
- Znuny Version: OTRS 3.1
- Real Name: Shoaib Mairaj
- Company: BK Consimpex Pvt Ltd
Re: Facing some Problem....Please help me out
Hi
I have installed all the modules which were not installed earlier but that error message is again coming.
What to do now?
Regards
Shoaib
I have installed all the modules which were not installed earlier but that error message is again coming.
What to do now?
Regards
Shoaib
-
- Znuny newbie
- Posts: 16
- Joined: 20 Nov 2012, 10:26
- Znuny Version: OTRS 3.1
- Real Name: Shoaib Mairaj
- Company: BK Consimpex Pvt Ltd
Re: Facing some Problem....Please help me out
Hi Jojo
Awaiting your reply!
Regards
Shoaib
Awaiting your reply!
Regards
Shoaib
Re: Facing some Problem....Please help me out
are you using impdtls?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 16
- Joined: 20 Nov 2012, 10:26
- Znuny Version: OTRS 3.1
- Real Name: Shoaib Mairaj
- Company: BK Consimpex Pvt Ltd
Re: Facing some Problem....Please help me out
Please clarify "impdtls".....
Regards
Shoaib
Regards
Shoaib
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- Moderator
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Re: Facing some Problem....Please help me out
All we have to go on is "can't connect to imap.google.com"
If you're expecting imap to leave messages on server, don't, because OTRS will delete all messages from the box as it grabs.
http://wiki.otterhub.org/index.php?titl ... with_Gmail
If you can't connect to pop.gmail.com, it's a firewall issue and you need to talk to your network administrator about it.
If you're expecting imap to leave messages on server, don't, because OTRS will delete all messages from the box as it grabs.
http://wiki.otterhub.org/index.php?titl ... with_Gmail
If you can't connect to pop.gmail.com, it's a firewall issue and you need to talk to your network administrator about it.
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- Znuny newbie
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Re: Facing some Problem....Please help me out
Hi did you try checking the installation guide may be it can help you
Code: Select all
http://doc.otrs.org/3.0/en/html/installation.html
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- Znuny newbie
- Posts: 16
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- Real Name: Shoaib Mairaj
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Re: Facing some Problem....Please help me out
Hi!!!
Wish you all a very happy new year!!!
Now I have installed OTRS on a new & dedicated system on which everything seems to be ok except the one mentioned below:
NEW PROBLEM:-
When I reply to any mail then the text field is missing. I also submitted it as it is & got it on the recipient mail but that text field is missing.
Please suggest
Thanks&Regards
Shoaib
Wish you all a very happy new year!!!
Now I have installed OTRS on a new & dedicated system on which everything seems to be ok except the one mentioned below:
NEW PROBLEM:-
When I reply to any mail then the text field is missing. I also submitted it as it is & got it on the recipient mail but that text field is missing.
Please suggest
Thanks&Regards
Shoaib
-
- Znuny superhero
- Posts: 723
- Joined: 10 Oct 2007, 14:30
- Znuny Version: 3.0
- Location: Hamburg, Germany
Re: Facing some Problem....Please help me out
Well, for new problems one should open new posts
my .02$
my .02$
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
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- Znuny newbie
- Posts: 16
- Joined: 20 Nov 2012, 10:26
- Znuny Version: OTRS 3.1
- Real Name: Shoaib Mairaj
- Company: BK Consimpex Pvt Ltd
Re: Facing some Problem....Please help me out
ooopsss
next time for sure.
next time for sure.