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APERTURA TICKET TRAMITE CANALI SOCIAL (WHATSAPP, TELEGRA ECC.)

Last post by Andrea2020 « 14 Dec 2020, 18:00

by Andrea2020 » 14 Dec 2020, 18:00

0 Replies

721 Views

Last post by Andrea2020
14 Dec 2020, 18:00
Notifiche ticket, inserire variabile data ora apertura ticket con orario non UTC

Last post by marcosalmi « 03 Nov 2020, 15:26

by marcosalmi » 03 Nov 2020, 15:26

0 Replies

779 Views

Last post by marcosalmi
03 Nov 2020, 15:26
Modifica timing minuti controllo caselle POP3

Last post by marcosalmi « 03 Nov 2020, 15:24
Replies: 1
by marcosalmi » 29 Oct 2020, 12:40

1 Replies

287 Views

Last post by marcosalmi
03 Nov 2020, 15:24
notifica in caso di ticket aperto che supera una certà età

Last post by marcosalmi « 07 Jul 2020, 15:53

by marcosalmi » 07 Jul 2020, 15:53

0 Replies

1366 Views

Last post by marcosalmi
07 Jul 2020, 15:53
Mancata funzionalità ACL

Last post by serena « 27 May 2020, 15:50

by serena » 27 May 2020, 15:50

0 Replies

1182 Views

Last post by serena
27 May 2020, 15:50
Custom Template

Last post by mabullo « 29 Apr 2020, 09:43

by mabullo » 29 Apr 2020, 09:43

0 Replies

1222 Views

Last post by mabullo
29 Apr 2020, 09:43
Nome Cliente sulle notifiche ticket

Last post by marcosalmi « 28 Apr 2020, 15:17

by marcosalmi » 28 Apr 2020, 15:17

0 Replies

1006 Views

Last post by marcosalmi
28 Apr 2020, 15:17
Aggiornare OTRS dalla 6.0.10 alla 6.0.26

Last post by quadrivium « 26 Mar 2020, 18:19

by quadrivium » 26 Mar 2020, 18:19

0 Replies

1009 Views

Last post by quadrivium
26 Mar 2020, 18:19
Aggiornare OTRS dalla 6.0.10 alla 6.0.26

Last post by quadrivium « 26 Mar 2020, 18:19

by quadrivium » 26 Mar 2020, 18:19

0 Replies

969 Views

Last post by quadrivium
26 Mar 2020, 18:19
invio email con office365 "smtp.office365.com'

Last post by marcosalmi « 17 Feb 2020, 18:58

by marcosalmi » 17 Feb 2020, 18:58

0 Replies

1163 Views

Last post by marcosalmi
17 Feb 2020, 18:58
Aggiornamento servizi customer users

Last post by batman2008 « 10 Feb 2020, 11:54

by batman2008 » 10 Feb 2020, 11:54

0 Replies

1042 Views

Last post by batman2008
10 Feb 2020, 11:54
Configurare accesso SSO Active Directory

Last post by sdighi « 18 Dec 2019, 12:21

by sdighi » 18 Dec 2019, 12:21

0 Replies

1668 Views

Last post by sdighi
18 Dec 2019, 12:21
Apertura Nuovo ticket solo da interfaccia web customer e non da email

Last post by francofranco « 10 Jul 2019, 16:30

by francofranco » 10 Jul 2019, 16:30

0 Replies

2287 Views

Last post by francofranco
10 Jul 2019, 16:30
Logon trigger - Logon audit

Last post by sebyfa « 20 May 2019, 16:52

by sebyfa » 20 May 2019, 16:52

0 Replies

1537 Views

Last post by sebyfa
20 May 2019, 16:52
Creare campo personalizzato per creazione nuovo TK cliente

Last post by sax « 25 Mar 2019, 11:06
Replies: 3
by marcosalmi » 18 Jun 2018, 10:53

3 Replies

6289 Views

Last post by sax
25 Mar 2019, 11:06
Dynamic Field diversificarli per cliente

Last post by marcosalmi « 07 Nov 2018, 17:40

by marcosalmi » 07 Nov 2018, 17:40

0 Replies

36515 Views

Last post by marcosalmi
07 Nov 2018, 17:40
Elenco ticket del cliente, visualizzazione ultimo commento dell'opratore

Last post by marcosalmi « 23 Oct 2018, 12:51

by marcosalmi » 23 Oct 2018, 12:51

0 Replies

2947 Views

Last post by marcosalmi
23 Oct 2018, 12:51
Visualizzare Colonna Priorità nella lista dei ticket del cliente

Last post by marcosalmi « 10 Oct 2018, 11:16

by marcosalmi » 10 Oct 2018, 11:16

0 Replies

4481 Views

Last post by marcosalmi
10 Oct 2018, 11:16
Età del Ticket nella sezione Customer

Last post by fscorziello « 24 Sep 2018, 09:28

by fscorziello » 24 Sep 2018, 09:28

0 Replies

3991 Views

Last post by fscorziello
24 Sep 2018, 09:28
cambio stato o presa in carico ticket operatore rimuovere l’oggetto obbligatorio

Last post by marcosalmi « 21 Jun 2018, 00:25

by marcosalmi » 21 Jun 2018, 00:25

0 Replies

10899 Views

Last post by marcosalmi
21 Jun 2018, 00:25
Visualizzazione tipo ticket sul frontend del cliente

Last post by marcosalmi « 19 Jun 2018, 17:01

by marcosalmi » 19 Jun 2018, 17:01

0 Replies

9292 Views

Last post by marcosalmi
19 Jun 2018, 17:01
Creazione nuovo stato per il ticket

Last post by marcosalmi « 19 Jun 2018, 11:55
Replies: 2
by marcosalmi » 18 Jun 2018, 15:16

2 Replies

5800 Views

Last post by marcosalmi
19 Jun 2018, 11:55
aggiunta Dnamic Field a ticket aperto

Last post by Ortensia « 16 Oct 2017, 09:14
Replies: 1
by Ortensia » 30 Aug 2017, 09:07

1 Replies

34914 Views

Last post by Ortensia
16 Oct 2017, 09:14
script SQL

Last post by Ortensia « 21 Sep 2017, 17:01
Replies: 4
by Ortensia » 29 Aug 2017, 09:48

4 Replies

20793 Views

Last post by Ortensia
21 Sep 2017, 17:01
send mail from OTRS error

Last post by mmanara « 25 Jul 2017, 11:08
Replies: 1
by mmanara » 25 Jul 2017, 10:36

1 Replies

21129 Views

Last post by mmanara
25 Jul 2017, 11:08
gestione automatica delle code

Last post by lapo78 « 13 Mar 2017, 16:34

by lapo78 » 13 Mar 2017, 16:34

0 Replies

20622 Views

Last post by lapo78
13 Mar 2017, 16:34
Utilizzo Campi Dinamici

Last post by Damiano « 28 Dec 2016, 16:04
Replies: 3
by LucaBicego » 27 Dec 2016, 12:49

3 Replies

22349 Views

Last post by Damiano
28 Dec 2016, 16:04
Otrs 5 semplice escalation - MasterSlave

Last post by Gjonni « 18 Sep 2016, 17:20

by Gjonni » 18 Sep 2016, 17:20

0 Replies

20261 Views

Last post by Gjonni
18 Sep 2016, 17:20
Collegare i configuration item agli utenti customer

Last post by micheletasso « 12 Aug 2016, 15:09

by micheletasso » 12 Aug 2016, 15:09

0 Replies

20294 Views

Last post by micheletasso
12 Aug 2016, 15:09
Creazione script per aggiornamento automatico

Last post by navigator77 « 08 Jun 2016, 16:18
Replies: 1
by navigator77 » 07 Jun 2016, 19:59

1 Replies

21380 Views

Last post by navigator77
08 Jun 2016, 16:18
Stati diversificati Customer/Agenti

Last post by lfilippelli « 07 Jun 2016, 12:39
Replies: 2
by lfilippelli » 31 May 2016, 16:39

2 Replies

21766 Views

Last post by lfilippelli
07 Jun 2016, 12:39
Download email automatiche

Last post by Giulio Soleni « 16 Feb 2016, 00:18
Replies: 1
by Blackseven » 21 Jan 2016, 21:44

1 Replies

20914 Views

Last post by Giulio Soleni
16 Feb 2016, 00:18
Nuova colonna in Frontend::Agent::Dashboard

Last post by Spike07 « 14 Jan 2016, 18:45
Replies: 1
by Spike07 » 12 Jan 2016, 17:46

1 Replies

20936 Views

Last post by Spike07
14 Jan 2016, 18:45
Campo dinamico data/time selezionato per default

Last post by rtocci62 « 18 Nov 2015, 16:26

by rtocci62 » 18 Nov 2015, 16:26

0 Replies

21499 Views

Last post by rtocci62
18 Nov 2015, 16:26
[SOLVED] Inserire un nuovo input

Last post by MaxMaz « 11 Sep 2015, 11:33
Replies: 1
by MaxMaz » 11 Sep 2015, 10:54

1 Replies

20756 Views

Last post by MaxMaz
11 Sep 2015, 11:33
[SOLVED] OTRS WebService TicketGet

Last post by MaxMaz « 10 Sep 2015, 13:25
Replies: 1
by MaxMaz » 08 Sep 2015, 17:23

1 Replies

21863 Views

Last post by MaxMaz
10 Sep 2015, 13:25
inoltro mail automatico

Last post by 4Runner « 16 Jul 2015, 09:51

by 4Runner » 16 Jul 2015, 09:51

0 Replies

20909 Views

Last post by 4Runner
16 Jul 2015, 09:51
OTRS fetch mail

Last post by adeena « 20 Apr 2015, 07:19
Replies: 6
by CoGeAPS » 20 Mar 2014, 12:26

6 Replies

37627 Views

Last post by adeena
20 Apr 2015, 07:19
Ricevere ticket da mail

Last post by Mario75 « 19 Apr 2015, 10:28
Replies: 2
by Simone_ » 25 Nov 2011, 18:26

2 Replies

27582 Views

Last post by Mario75
19 Apr 2015, 10:28
Code > Agenti > Creazione nuovi ticket

Last post by massimomercurio « 15 Apr 2015, 11:15

by massimomercurio » 15 Apr 2015, 11:15

0 Replies

26186 Views

Last post by massimomercurio
15 Apr 2015, 11:15
Alterare l'ordine dei types nel menù a discesa

Last post by roanselmi « 23 Feb 2015, 19:13

by roanselmi » 23 Feb 2015, 19:13

0 Replies

25482 Views

Last post by roanselmi
23 Feb 2015, 19:13
Aggiungere "collega" tra un ticket e un computer

Last post by lorenzo « 23 Feb 2015, 13:56

by lorenzo » 23 Feb 2015, 13:56

0 Replies

25289 Views

Last post by lorenzo
23 Feb 2015, 13:56
aggiungere attribuiti nelle statistiche

Last post by viddan « 02 Feb 2015, 16:17

by viddan » 02 Feb 2015, 16:17

0 Replies

25678 Views

Last post by viddan
02 Feb 2015, 16:17
Creazione Process Management OTRS 4 FREE

Last post by albo « 02 Feb 2015, 11:56

by albo » 02 Feb 2015, 11:56

0 Replies

26895 Views

Last post by albo
02 Feb 2015, 11:56
Inviare la survey in base alla coda

Last post by Ozzy « 19 Jan 2015, 19:16
Replies: 1
by batman2008 » 20 Dec 2014, 15:49

1 Replies

27346 Views

Last post by Ozzy
19 Jan 2015, 19:16
Inoltrare email con storia del ticket

Last post by claudiomaf « 08 Jan 2015, 16:26

by claudiomaf » 08 Jan 2015, 16:26

0 Replies

26215 Views

Last post by claudiomaf
08 Jan 2015, 16:26
OTRS Multinodo

Last post by Lorenzo_Marschall « 06 Nov 2014, 19:35
Replies: 1
by batman2008 » 18 Oct 2014, 12:42

1 Replies

27044 Views

Last post by Lorenzo_Marschall
06 Nov 2014, 19:35
Formato DATA

Last post by Lorenzo_Marschall « 06 Nov 2014, 19:29
Replies: 1
by Catalin » 23 Oct 2014, 10:20

1 Replies

27022 Views

Last post by Lorenzo_Marschall
06 Nov 2014, 19:29
Bloccare ticket chiuso

Last post by Giulio Soleni « 14 Oct 2014, 12:49
Replies: 3
by Roby77 » 13 Oct 2014, 09:59

3 Replies

27463 Views

Last post by Giulio Soleni
14 Oct 2014, 12:49
configurazioni custom stats

Last post by Giulio Soleni « 14 Oct 2014, 09:43
Replies: 1
by dario098 » 03 Sep 2014, 09:12

1 Replies

26869 Views

Last post by Giulio Soleni
14 Oct 2014, 09:43

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