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Default state not working in activity dialog

Last post by doodleb « 21 Mar 2019, 13:05
Replies: 4
by doodleb » 20 Mar 2019, 15:04

4 Replies

50 Views

Last post by doodleb
21 Mar 2019, 13:05
Queues - all visible

Last post by zerozone74 « 21 Mar 2019, 11:42

by zerozone74 » 21 Mar 2019, 11:42

0 Replies

14 Views

Last post by zerozone74
21 Mar 2019, 11:42
How can I add sort/filter to the Customer Information Center Grid of customer users

Last post by RStraub « 20 Mar 2019, 09:50
Replies: 2
by JDavis » 14 Mar 2019, 19:37

2 Replies

48 Views

Last post by RStraub
20 Mar 2019, 09:50
[SOLVED] How show DynamicField in CustomerCompany Information

Last post by zerozone74 « 18 Mar 2019, 18:35
Replies: 2
by zerozone74 » 18 Mar 2019, 17:30

2 Replies

36 Views

Last post by zerozone74
18 Mar 2019, 18:35
[SOLVED] How do I remove the link to Customer Information Center

Last post by zerozone74 « 18 Mar 2019, 17:02
Replies: 3
by JDavis » 07 Mar 2019, 20:35

3 Replies

62 Views

Last post by zerozone74
18 Mar 2019, 17:02
tickets with problematic StateUpdate events

Last post by crythias « 17 Mar 2019, 18:25
Replies: 3
by PavelV » 13 Mar 2019, 12:05

3 Replies

57 Views

Last post by crythias
17 Mar 2019, 18:25
otrs-6.0.17 Config Item Management

Last post by RStraub « 15 Mar 2019, 09:52
Replies: 1
by sneharajr » 14 Mar 2019, 20:16

1 Replies

40 Views

Last post by RStraub
15 Mar 2019, 09:52
OTRS errors

Last post by crythias « 15 Mar 2019, 01:17
Replies: 3
by izghitu » 13 Mar 2019, 23:00

3 Replies

60 Views

Last post by crythias
15 Mar 2019, 01:17
[Solved] email always creates a new ticket with custom ticketgenerator

Last post by jjurkus « 14 Mar 2019, 19:04
Replies: 6
by jjurkus » 10 Feb 2016, 16:55

6 Replies

1004 Views

Last post by jjurkus
14 Mar 2019, 19:04
Only open new agent ticket phone if customer exist

Last post by fight12 « 14 Mar 2019, 18:22
Replies: 4
by fight12 » 12 Mar 2019, 11:16

4 Replies

61 Views

Last post by fight12
14 Mar 2019, 18:22
[SOLVED] Non admin user gets internal server error when clicking on Customer Information Center Search

Last post by JDavis « 13 Mar 2019, 10:33
Replies: 4
by JDavis » 05 Mar 2019, 11:28

4 Replies

90 Views

Last post by JDavis
13 Mar 2019, 10:33
New email ticket being picked up as follow up on current ticket

Last post by skullz « 11 Mar 2019, 17:46
Replies: 3
by rajbps » 01 Mar 2019, 23:45

3 Replies

68 Views

Last post by skullz
11 Mar 2019, 17:46
Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443

Last post by sneharajr « 09 Mar 2019, 19:22
Replies: 2
by sneharajr » 09 Mar 2019, 13:13

2 Replies

52 Views

Last post by sneharajr
09 Mar 2019, 19:22
Adding a dynamic field to ITSM Change ticket

Last post by Mazowinski « 09 Mar 2019, 14:27
Replies: 3
by Mazowinski » 03 Mar 2019, 17:42

3 Replies

84 Views

Last post by Mazowinski
09 Mar 2019, 14:27
Change Owner - add new owner to Article (subject or text)

Last post by crythias « 09 Mar 2019, 05:52
Replies: 3
by zerozone74 » 27 Feb 2019, 00:37

3 Replies

89 Views

Last post by crythias
09 Mar 2019, 05:52
DBUpdate-to-6.pl fails on step 7 of 42

Last post by crythias « 09 Mar 2019, 05:35
Replies: 6
by vai0l0 » 08 Mar 2019, 16:49

6 Replies

85 Views

Last post by crythias
09 Mar 2019, 05:35
otrs-6.0.16 installation issue

Last post by root « 08 Mar 2019, 19:49
Replies: 5
by sneharajr » 08 Mar 2019, 16:12

5 Replies

66 Views

Last post by root
08 Mar 2019, 19:49
Windows Installation Information

Last post by root « 08 Mar 2019, 17:41
Replies: 1
by dbowie » 08 Mar 2019, 17:38

1 Replies

33 Views

Last post by root
08 Mar 2019, 17:41
Attachments issue Help

Last post by RStraub « 08 Mar 2019, 16:52
Replies: 17
by VedranOP » 10 May 2018, 15:09

17 Replies

2871 Views

Last post by RStraub
08 Mar 2019, 16:52
[solved] OTRS 6.X Colorize ticket state in TicketZoom

Last post by gawkla « 08 Mar 2019, 01:24
Replies: 2
by gawkla » 07 Mar 2019, 15:00

2 Replies

57 Views

Last post by gawkla
08 Mar 2019, 01:24
Error in DBUpdate-to-3.3.pl

Last post by crythias « 07 Mar 2019, 21:36
Replies: 3
by p3isys » 19 Feb 2019, 19:45

3 Replies

72 Views

Last post by crythias
07 Mar 2019, 21:36
Low sending mail from OTRS 6

Last post by wesselsc « 07 Mar 2019, 13:58
Replies: 4
by makoff » 02 Feb 2018, 16:41

4 Replies

1339 Views

Last post by wesselsc
07 Mar 2019, 13:58
Multiple service / tag

Last post by jojo « 07 Mar 2019, 13:18
Replies: 3
by rpawar » 07 Mar 2019, 12:07

3 Replies

52 Views

Last post by jojo
07 Mar 2019, 13:18
[SOLVED] Upgrade Help

Last post by myarafat1 « 06 Mar 2019, 22:09
Replies: 12
by netjess » 25 Feb 2019, 20:04

12 Replies

183 Views

Last post by myarafat1
06 Mar 2019, 22:09
Migration from Server to Server with OTRS 6.0.x

Last post by unkheq « 06 Mar 2019, 11:09
Replies: 2
by unkheq » 05 Mar 2019, 10:36

2 Replies

54 Views

Last post by unkheq
06 Mar 2019, 11:09
OTRS database problem

Last post by kkgigiioo « 06 Mar 2019, 11:02
Replies: 2
by kkgigiioo » 06 Mar 2019, 10:06

2 Replies

38 Views

Last post by kkgigiioo
06 Mar 2019, 11:02
[SOLVED] How can I get rid of the logged in agent message at top of the screen

Last post by JDavis « 06 Mar 2019, 00:45
Replies: 2
by JDavis » 05 Mar 2019, 11:03

2 Replies

52 Views

Last post by JDavis
06 Mar 2019, 00:45
[SOLVED] How to add a drop down list / date picker to fields on Edit Customer User screen

Last post by JDavis « 06 Mar 2019, 00:32
Replies: 4
by JDavis » 03 Mar 2019, 23:32

4 Replies

77 Views

Last post by JDavis
06 Mar 2019, 00:32
LDAP authentication help

Last post by murugan36 « 05 Mar 2019, 16:34
Replies: 4
by murugan36 » 03 Mar 2019, 07:38

4 Replies

110 Views

Last post by murugan36
05 Mar 2019, 16:34
[SOLVED] OTRS 6, Reverse Proxy, SSL offload

Last post by root « 05 Mar 2019, 10:30
Replies: 12
by netjess » 27 Feb 2019, 09:32

12 Replies

208 Views

Last post by root
05 Mar 2019, 10:30
[SOLVED] FAQ 6.0.16 information not visible

Last post by netjess « 04 Mar 2019, 18:55
Replies: 6
by JDavis » 28 Feb 2019, 11:30

6 Replies

106 Views

Last post by netjess
04 Mar 2019, 18:55
[SOLVED] How can I change the font color of one field in the customer panel

Last post by root « 03 Mar 2019, 22:23
Replies: 1
by JDavis » 03 Mar 2019, 16:45

1 Replies

40 Views

Last post by root
03 Mar 2019, 22:23
Can you add additional accounted time?

Last post by SYSCOMOTRS « 01 Mar 2019, 22:15
Replies: 2
by SYSCOMOTRS » 01 Mar 2019, 20:10

2 Replies

87 Views

Last post by SYSCOMOTRS
01 Mar 2019, 22:15
auto reply error

Last post by fcasal « 01 Mar 2019, 17:52
Replies: 1
by zidz » 28 Feb 2019, 15:24

1 Replies

40 Views

Last post by fcasal
01 Mar 2019, 17:52
Incident with some Otrs4 users

Last post by RStraub « 28 Feb 2019, 11:22
Replies: 3
by irg » 27 Feb 2019, 16:58

3 Replies

62 Views

Last post by RStraub
28 Feb 2019, 11:22
change management workflow to manager

Last post by tomS « 27 Feb 2019, 20:29

by tomS » 27 Feb 2019, 20:29

0 Replies

43 Views

Last post by tomS
27 Feb 2019, 20:29
How to close out ticket with timeunit

Last post by root « 26 Feb 2019, 17:33
Replies: 12
by SYSCOMOTRS » 25 Feb 2019, 23:34

12 Replies

180 Views

Last post by root
26 Feb 2019, 17:33
Unable to login into OTRS (button is disabled)

Last post by Sprajtu « 25 Feb 2019, 18:30
Replies: 2
by Sprajtu » 25 Feb 2019, 15:37

2 Replies

54 Views

Last post by Sprajtu
25 Feb 2019, 18:30
Change OTRS attachments store path.

Last post by RStraub « 25 Feb 2019, 10:13
Replies: 2
by vasanthsherly » 22 Feb 2019, 09:56

2 Replies

58 Views

Last post by RStraub
25 Feb 2019, 10:13
How to create plus and minus time (time unit) for tickets

Last post by SYSCOMOTRS « 24 Feb 2019, 19:55

by SYSCOMOTRS » 24 Feb 2019, 19:55

0 Replies

49 Views

Last post by SYSCOMOTRS
24 Feb 2019, 19:55
ConfigItemSearch via REST

Last post by skullz « 24 Feb 2019, 15:51
Replies: 2
by RStraub » 03 Aug 2015, 10:03

2 Replies

442 Views

Last post by skullz
24 Feb 2019, 15:51
Vhost - Communication error

Last post by phoenixrouge « 22 Feb 2019, 10:01
Replies: 1
by phoenixrouge » 14 Feb 2019, 12:25

1 Replies

56 Views

Last post by phoenixrouge
22 Feb 2019, 10:01
Some Email Addresses Not to Receive Auto Response

Last post by BenI « 21 Feb 2019, 12:57

by BenI » 21 Feb 2019, 12:57

0 Replies

48 Views

Last post by BenI
21 Feb 2019, 12:57
Some Users Cannot Login

Last post by BenI « 21 Feb 2019, 12:52
Replies: 3
by BenI » 12 Feb 2019, 10:10

3 Replies

79 Views

Last post by BenI
21 Feb 2019, 12:52
Where to find my new Note template?

Last post by RVL « 19 Feb 2019, 21:41
Replies: 2
by RVL » 19 Feb 2019, 16:28

2 Replies

52 Views

Last post by RVL
19 Feb 2019, 21:41
[SOLVED] OTRS Agent Ticket Status View slow

Last post by skullz « 19 Feb 2019, 02:00
Replies: 4
by skullz » 17 Nov 2018, 09:35

4 Replies

715 Views

Last post by skullz
19 Feb 2019, 02:00
sendmail module smtp doesnt work afte ssl update

Last post by junior89 « 17 Feb 2019, 01:13

by junior89 » 17 Feb 2019, 01:13

0 Replies

53 Views

Last post by junior89
17 Feb 2019, 01:13
Changing ticket service from ticket view

Last post by RStraub « 14 Feb 2019, 21:04
Replies: 1
by btinoco » 14 Feb 2019, 19:42

1 Replies

58 Views

Last post by RStraub
14 Feb 2019, 21:04
Can't locate object method "_ConfigurationFilesDeployCheck" via package "Kernel::System::Package" - database migration

Last post by jrcmilanez « 14 Feb 2019, 17:00

by jrcmilanez » 14 Feb 2019, 17:00

0 Replies

63 Views

Last post by jrcmilanez
14 Feb 2019, 17:00
6.0.1 Error OTRS-otrs.Console.pl-Maint::Email::MailQueue-10

Last post by kmx « 14 Feb 2019, 08:41
Replies: 4
by gtavarez » 04 Dec 2017, 21:33

4 Replies

3905 Views

Last post by kmx
14 Feb 2019, 08:41

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