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auto notification of ticket update to customer

Last post by awallisk « 16 Aug 2018, 10:09

by awallisk » 16 Aug 2018, 10:09

0 Replies

2 Views

Last post by awallisk
16 Aug 2018, 10:09
Upgrade 5s to 6 fails

Last post by jojo « 16 Aug 2018, 08:29
Replies: 2
by finalbeta » 12 Jul 2018, 14:07

2 Replies

249 Views

Last post by jojo
16 Aug 2018, 08:29
DBUpdate-to-6.pl: utf8 "\xE1" does not map to Unicode at /opt/otrs/Kernel/System/Main.pm line 340, <$FH> chunk 1

Last post by tentacle « 15 Aug 2018, 13:22
Replies: 4
by brunocampos87 » 02 Feb 2018, 15:31

4 Replies

575 Views

Last post by tentacle
15 Aug 2018, 13:22
Internal server error 500

Last post by Mazowinski « 15 Aug 2018, 11:47
Replies: 6
by Mazowinski » 15 Aug 2018, 10:25

6 Replies

42 Views

Last post by Mazowinski
15 Aug 2018, 11:47
Ticket notification to queue mail address

Last post by skullz « 15 Aug 2018, 05:15
Replies: 5
by ruzzetto » 01 Aug 2018, 16:08

5 Replies

75 Views

Last post by skullz
15 Aug 2018, 05:15
Limit creating of ticket to only known customer users

Last post by skullz « 15 Aug 2018, 05:06
Replies: 1
by JHS » 13 Aug 2018, 13:39

1 Replies

35 Views

Last post by skullz
15 Aug 2018, 05:06
Tags for PendingDate/Pending Time

Last post by geocastro « 13 Aug 2018, 15:18
Replies: 2
by shubham99in » 05 Dec 2011, 05:27

2 Replies

428 Views

Last post by geocastro
13 Aug 2018, 15:18
Dynamic Fields

Last post by jojo « 10 Aug 2018, 07:25
Replies: 1
by bgone » 10 Aug 2018, 06:58

1 Replies

37 Views

Last post by jojo
10 Aug 2018, 07:25
OTRS 6 escalation notification by email

Last post by Mazowinski « 09 Aug 2018, 08:40

by Mazowinski » 09 Aug 2018, 08:40

0 Replies

34 Views

Last post by Mazowinski
09 Aug 2018, 08:40
OTRS 6.0.10 - Survey - Missing parameter Year

Last post by salzstreuer « 08 Aug 2018, 11:28

by salzstreuer » 08 Aug 2018, 11:28

0 Replies

100 Views

Last post by salzstreuer
08 Aug 2018, 11:28
How can I duplicate stats group?

Last post by jojo « 07 Aug 2018, 23:17
Replies: 1
by cris12345 » 07 Aug 2018, 22:03

1 Replies

27 Views

Last post by jojo
07 Aug 2018, 23:17
Stats Module very slow

Last post by sebastianp « 06 Aug 2018, 09:30
Replies: 3
by sebastianp » 08 Nov 2017, 14:29

3 Replies

544 Views

Last post by sebastianp
06 Aug 2018, 09:30
(V. 6.0.10) Comlog shows 'All green" but Fetchmail throws error "There was a syntax error in the arguments to fetchmail"

Last post by StefanK « 03 Aug 2018, 16:13

by StefanK » 03 Aug 2018, 16:13

0 Replies

44 Views

Last post by StefanK
03 Aug 2018, 16:13
Ticket History

Last post by reneeb « 03 Aug 2018, 11:29
Replies: 1
by BigPanda12 » 03 Aug 2018, 10:59

1 Replies

41 Views

Last post by reneeb
03 Aug 2018, 11:29
OTRS 3.1 - SSO with kerberos auth and ldap

Last post by Mak0t0 « 03 Aug 2018, 08:23
Replies: 12
by Romaing » 14 May 2012, 17:36

12 Replies

14571 Views

Last post by Mak0t0
03 Aug 2018, 08:23
OTRS LDAP Binding Issue with AD

Last post by logibooze « 02 Aug 2018, 15:13
Replies: 1
by logibooze » 25 Jul 2018, 12:36

1 Replies

136 Views

Last post by logibooze
02 Aug 2018, 15:13
Email autocomplete not working properly

Last post by jojo « 02 Aug 2018, 15:11
Replies: 11
by qqsrnec » 24 Jul 2018, 15:01

11 Replies

156 Views

Last post by jojo
02 Aug 2018, 15:11
SSO and external Customer.pl access

Last post by Mak0t0 « 02 Aug 2018, 13:05

by Mak0t0 » 02 Aug 2018, 13:05

0 Replies

63 Views

Last post by Mak0t0
02 Aug 2018, 13:05
OTRS 6 / Customer emails seen as auto response articles ?

Last post by philippeem « 02 Aug 2018, 08:29
Replies: 2
by philippeem » 27 Jul 2018, 06:33

2 Replies

91 Views

Last post by philippeem
02 Aug 2018, 08:29
Sync department option from Active Direcotory

Last post by michalv « 02 Aug 2018, 08:18
Replies: 3
by michalv » 20 Jul 2018, 10:43

3 Replies

142 Views

Last post by michalv
02 Aug 2018, 08:18
How to integrate OTRS with Exchange by MAPI

Last post by jojo « 01 Aug 2018, 14:13
Replies: 1
by Cornoctis » 01 Aug 2018, 13:20

1 Replies

43 Views

Last post by jojo
01 Aug 2018, 14:13
Where to change the Package::AllowNotVerifiedPackages setting?

Last post by root « 31 Jul 2018, 16:26
Replies: 5
by kaiserchrss » 31 Jul 2018, 10:39

5 Replies

93 Views

Last post by root
31 Jul 2018, 16:26
Email tickets accepted only from registered users

Last post by gibit « 31 Jul 2018, 10:33

by gibit » 31 Jul 2018, 10:33

0 Replies

40 Views

Last post by gibit
31 Jul 2018, 10:33
How to update the Update Refresh time <2 min

Last post by root « 31 Jul 2018, 07:48
Replies: 1
by akshattandon » 31 Jul 2018, 04:17

1 Replies

38 Views

Last post by root
31 Jul 2018, 07:48
CommunicationChannel setting in Article field for Activity Dialog

Last post by Giulio Soleni « 30 Jul 2018, 19:46
Replies: 2
by Giulio Soleni » 30 Jul 2018, 15:41

2 Replies

59 Views

Last post by Giulio Soleni
30 Jul 2018, 19:46
OTRS security audit log

Last post by jojo « 30 Jul 2018, 14:30
Replies: 1
by geri » 30 Jul 2018, 14:26

1 Replies

46 Views

Last post by jojo
30 Jul 2018, 14:30
PostMaster filter and dynamic field (checkbox)

Last post by Thomymaster « 30 Jul 2018, 14:14
Replies: 1
by Thomymaster » 30 Jul 2018, 14:13

1 Replies

33 Views

Last post by Thomymaster
30 Jul 2018, 14:14
Replacement of module NewTicketOnlyFromKnowEmail in version 6 ?

Last post by reneeb « 30 Jul 2018, 12:09
Replies: 1
by Otabutin » 30 Jul 2018, 10:54

1 Replies

31 Views

Last post by reneeb
30 Jul 2018, 12:09
OTRS 6 Calendar Permission Group Issue

Last post by sgiovanni « 29 Jul 2018, 13:05
Replies: 1
by sgiovanni » 29 Jul 2018, 12:56

1 Replies

54 Views

Last post by sgiovanni
29 Jul 2018, 13:05
No 'New Ticket' button in version 6 (test) for customers with calls

Last post by Otabutin « 27 Jul 2018, 15:24
Replies: 1
by Otabutin » 27 Jul 2018, 14:20

1 Replies

64 Views

Last post by Otabutin
27 Jul 2018, 15:24
No new ticket notifications for tickets created by agents

Last post by quickndirty « 27 Jul 2018, 12:52
Replies: 24
by gs71 » 09 Jun 2011, 12:52

24 Replies

8274 Views

Last post by quickndirty
27 Jul 2018, 12:52
Check performance

Last post by ruzzetto « 26 Jul 2018, 16:59

by ruzzetto » 26 Jul 2018, 16:59

0 Replies

92 Views

Last post by ruzzetto
26 Jul 2018, 16:59
Problem to Update State using Transition Action

Last post by root « 26 Jul 2018, 12:32
Replies: 1
by iclaude » 26 Jul 2018, 12:15

1 Replies

48 Views

Last post by root
26 Jul 2018, 12:32
Receiving Error: Need TicketID! when trying to create a new ticket

Last post by SaumyaS « 26 Jul 2018, 09:45
Replies: 2
by SaumyaS » 24 Jul 2018, 15:00

2 Replies

67 Views

Last post by SaumyaS
26 Jul 2018, 09:45
OTRS 5 Customer can reply but not create ticket in determined Queue

Last post by wurzel « 25 Jul 2018, 19:23
Replies: 4
by vitorfinato » 23 Jul 2018, 21:00

4 Replies

130 Views

Last post by wurzel
25 Jul 2018, 19:23
Customization Outgoing email

Last post by manuelroccon « 25 Jul 2018, 12:22

by manuelroccon » 25 Jul 2018, 12:22

0 Replies

114 Views

Last post by manuelroccon
25 Jul 2018, 12:22
Emails Not Sending

Last post by kagashe « 24 Jul 2018, 20:04
Replies: 1
by kagashe » 23 Jul 2018, 22:58

1 Replies

86 Views

Last post by kagashe
24 Jul 2018, 20:04
Language characters as symbols from AD users

Last post by root « 24 Jul 2018, 17:24
Replies: 1
by evalco » 24 Jul 2018, 09:16

1 Replies

77 Views

Last post by root
24 Jul 2018, 17:24
Log Error with custom language file

Last post by raskall « 24 Jul 2018, 12:03
Replies: 5
by raskall » 24 Jul 2018, 10:42

5 Replies

100 Views

Last post by raskall
24 Jul 2018, 12:03
Problems with more than one system addresses

Last post by tvesi « 24 Jul 2018, 10:29

by tvesi » 24 Jul 2018, 10:29

0 Replies

121 Views

Last post by tvesi
24 Jul 2018, 10:29
Statistics state

Last post by wurzel « 23 Jul 2018, 22:09
Replies: 1
by pidilandia » 23 Jul 2018, 11:17

1 Replies

93 Views

Last post by wurzel
23 Jul 2018, 22:09
Solved Ticket

Last post by wurzel « 23 Jul 2018, 22:08
Replies: 3
by pidilandia » 23 Jul 2018, 11:27

3 Replies

117 Views

Last post by wurzel
23 Jul 2018, 22:08
Agent and Customer Auth using Active Directory

Last post by root « 19 Jul 2018, 11:27
Replies: 15
by jvhowell » 12 Jul 2018, 23:27

15 Replies

306 Views

Last post by root
19 Jul 2018, 11:27
OTRS Scheduler Daemon Cron: MailQueueSend with PostFix

Last post by root « 19 Jul 2018, 11:21
Replies: 2
by joanfg1986 » 16 Jul 2018, 10:07

2 Replies

176 Views

Last post by root
19 Jul 2018, 11:21
X-OTRS-Loop no longer preventing autoreply (v6)

Last post by KimmoJ « 18 Jul 2018, 10:09
Replies: 1
by KimmoJ » 17 Jul 2018, 11:54

1 Replies

126 Views

Last post by KimmoJ
18 Jul 2018, 10:09
MailQueueSend Cron Task Failing

Last post by josecito22 « 17 Jul 2018, 19:16
Replies: 1
by philbo78 » 16 Jul 2018, 08:02

1 Replies

158 Views

Last post by josecito22
17 Jul 2018, 19:16
Constant error in MailQueue

Last post by josecito22 « 17 Jul 2018, 19:12
Replies: 1
by josecito22 » 17 Jul 2018, 05:28

1 Replies

184 Views

Last post by josecito22
17 Jul 2018, 19:12
Error, updating OTRS 5 to 6

Last post by chlesmes « 17 Jul 2018, 00:38

by chlesmes » 17 Jul 2018, 00:38

0 Replies

239 Views

Last post by chlesmes
17 Jul 2018, 00:38
Upgrade 5.0.24 to 6.0.8 fail Requirement check

Last post by KimmoJ « 16 Jul 2018, 12:06
Replies: 5
by amka » 22 Jun 2018, 14:47

5 Replies

517 Views

Last post by KimmoJ
16 Jul 2018, 12:06
Restricting Agents or a Group from closing tickets

Last post by wurzel « 13 Jul 2018, 12:58
Replies: 3
by Tumo » 12 Jul 2018, 15:23

3 Replies

141 Views

Last post by wurzel
13 Jul 2018, 12:58

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