znuny 7.0.11
changed the default columns from (1: available) to (2: enabled by default) but the columns are not showing for existing users.
This is the case for new and open tickets.
How can I drop the users configured columns and to take over the configured defaults?
From develepment perspective, in which table are the users column settings stored?
Dashboard Defaults not taken over
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Dashboard Defaults not taken over
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Re: Dashboard Defaults not taken over
Its stored under each of user_preferences table.
https://doc.znuny.org/legacy/api/otrs/6 ... references
Code: Select all
SELECT * FROM user_preferences where preferences_key LIKE 'UserDashboardPref%'
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Re: Dashboard Defaults not taken over
thank you!
Is any path available to reset the users dashboard without messing around in the database?
Would require to reset the users dashboards which I changed to have some default columns.
Asking to enable powerUsers to do so, and do not wnat to give them access to DB
Is any path available to reset the users dashboard without messing around in the database?
Would require to reset the users dashboards which I changed to have some default columns.
Asking to enable powerUsers to do so, and do not wnat to give them access to DB
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
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- Znuny superhero
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Re: Dashboard Defaults not taken over
no that im aware of..perhaps others users can help..
Build user preferences field based on the dashboard type.
Admin than update the correct value from Admin > Agent > Select Agent > User Preferences> Miscellaneous
This post may help
viewtopic.php?t=19936
Build user preferences field based on the dashboard type.
Admin than update the correct value from Admin > Agent > Select Agent > User Preferences> Miscellaneous
This post may help
viewtopic.php?t=19936
Code: Select all
PrefKey => UserDashboardPref0130-TicketOpen-Columns
Data => [% Env("UserDashboardPref0130-TicketOpen-Columns") %]
PrefKey => UserDashboardPref0120-TicketNew-Columns
Data => [% Env("UserDashboardPref0120-TicketNew-Columns") %]
My Github
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English