Change state is not getting updated as per the conditions defined
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- Znuny newbie
- Posts: 7
- Joined: 02 Aug 2021, 13:25
- Znuny Version: 6.0.30
- Real Name: Ruchika
- Company: Tech Mahindra
Change state is not getting updated as per the conditions defined
I am using OTRS 6.0.30. I have defined the change templates with conditions like- If the 'workorder' state is Approved, then the 'change' state should be set to Approved. but it is not working. Please help
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- Administrator
- Posts: 4002
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Change state is not getting updated as per the conditions defined
Hi,
Let's see your state machine first.
- Roy
Let's see your state machine first.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?