6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12
Moderator: crythias
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6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12
Everything was running fine with version 6.0.11.
This morning I migrated to 6.0.12 and any browser I try is getting the "Browser Too Old" error.
Ideas greatly appreciated at this point.
M
This morning I migrated to 6.0.12 and any browser I try is getting the "Browser Too Old" error.
Ideas greatly appreciated at this point.
M
Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12
Hi,
- show your upgrade procedure
did you delete all caches and rebuild the config?
Florian
- show your upgrade procedure
did you delete all caches and rebuild the config?
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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- Znuny expert
- Posts: 213
- Joined: 02 Dec 2010, 16:53
- Znuny Version: 6.0.29
- Real Name: Marc
- Company: National Jewish Health
- Location: Denver, CO
Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12
RPM 6.0.12
otrs.setPermissions.pl
started httpd & otrs.Daemon.pl
updated to ITSM-6.0.12.opm
imported our configuration
otrs.setPermissions.pl
started httpd & otrs.Daemon.pl
updated to ITSM-6.0.12.opm
imported our configuration
Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12
Hi,
seems wrong for me
you missed DBUpdate.pl script
and why import a configuration?
Florian
seems wrong for me
you missed DBUpdate.pl script
and why import a configuration?
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny expert
- Posts: 213
- Joined: 02 Dec 2010, 16:53
- Znuny Version: 6.0.29
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- Company: National Jewish Health
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Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12
I didn't run the DBUpdate-to-6.pl script because I didn't see it was needed between 6.0.11 and 6.0.12.
And I import our configuration because we have many changes to the default.
M
And I import our configuration because we have many changes to the default.
M
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Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12
From the docs:
Please also run this script in case of patch level updates
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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- Znuny expert
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Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12
ok- ran the DBUpdate script - made no difference.
Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12
Hi,
the 6.0.11 and 6.0.12 work fine, migrated dozens of 6.0.11 by myself.
There must be another issue on your environment.
Florian
the 6.0.11 and 6.0.12 work fine, migrated dozens of 6.0.11 by myself.
There must be another issue on your environment.
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12
Hi,
Florian
Is the system working if you remove your changes? If yes, your changes are wrong.
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
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Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12
Can you open the browsers' developer tools (F12) and go to the tab "Network"? Please reload the login screen and see if there are some requests that have either a 4xx or 5xx response code?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
- Znuny expert
- Posts: 213
- Joined: 02 Dec 2010, 16:53
- Znuny Version: 6.0.29
- Real Name: Marc
- Company: National Jewish Health
- Location: Denver, CO
Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12
I tried removing our customizations and in the process must have touched something I shouldn't have - ended up with non-responsive system. Since it was a test environment before we migrated Production, I dumped it - cloned a fresh copy of Production, then did a 6.0.12 migration on it. Everything is working - all customizations in place - no issues being seen.
I hate when this happens - but at least I ended up with success... Any landing is a safe landing ... right?
I hate when this happens - but at least I ended up with success... Any landing is a safe landing ... right?