Hello everybody,
I´m using OTRS 3.1 to control the change process for a client and i´m facing a problem that is drive me crazy
I have more than 6000 open tickets on the sistem and for the third time a ticket show´s the same problem.
The process information on AgentTicketZoom come empty as the followin image:
And in the rest of the almost 6000 tickets, the information appears like the following:
I´ve tried the configurations, and have looked for special char´s in the fields that coud be blocking the index of information but nothing, i have no more shots to solve this issue.
If someone could help me, i´ll appreciate
Tks !
Ticket doesn´t shown process information
Moderator: crythias
-
- Znuny newbie
- Posts: 8
- Joined: 11 Jan 2018, 20:40
- Znuny Version: 3.3.8
- Real Name: Túlio Martins
- Company: Blowmind Solutions
Ticket doesn´t shown process information
You do not have the required permissions to view the files attached to this post.
when nothing goes right go left !!!
Re: Ticket doesn´t shown process information
Hi,
hard to find an error without a look in the logs.
You won't find many persons, supporting you in an old (ancient) OTRS version.
You should (must!) upgrade to at least 5, better 6
regards
Florian
hard to find an error without a look in the logs.
You won't find many persons, supporting you in an old (ancient) OTRS version.
You should (must!) upgrade to at least 5, better 6
regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 8
- Joined: 11 Jan 2018, 20:40
- Znuny Version: 3.3.8
- Real Name: Túlio Martins
- Company: Blowmind Solutions
Re: Ticket doesn´t shown process information
Hi, tnks for the answer
The problem is the client is a big company the upgrade is almost impossible in this moment
I have looked the apache logs and there is nothing with this ticket...
But anyway, tnks for the advices
regards
The problem is the client is a big company the upgrade is almost impossible in this moment
I have looked the apache logs and there is nothing with this ticket...
But anyway, tnks for the advices
regards
when nothing goes right go left !!!
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Ticket doesn´t shown process information
Do you have a DB cluster? Or different machines to deliver OTRS?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Ticket doesn´t shown process information
espescially huge clients should be aware that running old and unsecure versions of a software is a huge security risk! Also it seems that modifications to the frontend were done which might be the cause for the issue
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 8
- Joined: 11 Jan 2018, 20:40
- Znuny Version: 3.3.8
- Real Name: Túlio Martins
- Company: Blowmind Solutions
Re: Ticket doesn´t shown process information
I don´t have a DB cluster, i have a oracle machine with the database and another machine serving OTRSreneeb wrote:Do you have a DB cluster? Or different machines to deliver OTRS?
when nothing goes right go left !!!