why I get a lot notification ?

[oscar]

I set a notification when new incoming ticket, but once incoming ticket, agent received a lot same notification? it something like spam our agent , can I just received one notification for all my agent ? how to fix it ?

[ferrosti]

Sorry, I just don´t get your problem. Can you please describe in steps what ist going on there?
Which queue is the ticket opened in?
Which queues do the agents have selected in their preferences under 'my queues'?
Which settings do they use in their preferences for notifications?

[crythias]

You have additional Notification (Event) as well as agent-based preferences enabled.

[hardesty]

Interesting. I seem to be having the same problem. I see the original ticket and then there is a list of other actions (emails being sent by Notification Event). I want the customer only to see the orignal ticket and any comments that maybe added and not all the Notifications Events that this generates. It is just to noisey and confusing for a customer to figure out. What magic button do I need to press to make the Notification Events to not show up?

[hardesty]

Can some show me where to disable the Notifcation Alerts so that they do not show up in the person ticket window as a list?

[crythias]

I'm having trouble parsing the English of your question.

If you know how to turn on Notification (Events), you should know how to disable them.

If you're attempting to remove the ability for a user to change his own preferences of what to receive...