Frontend::Customer::Ticket::ViewZoom

[tele]

Dear all,

I am using version 3.3.9 and would like to present/show to customer the ticket create and closed time.
I was thinking of using an additional key in Ticket::Frontend::CustomerTicketZoom###AttributesView

Is there any guidance available to help me?

Thank you very much....

[wheelshot]

Well you can add the field "Created" for the ticket created time it'll work as for the Closed time, im not sure about it though.

[tele]

Hello Wheelshot,

Thank you very much for reply.
But that seems not to be a valid key, since it does not show up in the customer web page as the others did (Priority/Queue/State).
Please see the attached screenshot...

May you have another idea for usable "key" parameter to use.