How to make PRIORITY a mandatory field?

[qt_zetroc]

I wanted to make PRIORITY selection for new phone and email ticket to be mandatory at agent page.

Is this possible?Please advise. Many Thanks

[crythias]

The priority is mandatory and default 3 Standard.

[qt_zetroc]

Hi Crythias,

Actually the problem is to correct the PRIORITY everytime an agent creates a phone or email ticket. Giving a default 3 Standard is also not the correct approach for our environment.

For workaround, I have created a "-" PRIORITY to avoid always giving default 3 Standard everytime an agent creates a ticket. I want it to be something like when selecting "Ticket Types" or "To queue" in new phone ticket.

[MichaelR]

So your actual problem is the Priority field is filled out beforehand and you want the Agent to actually have to set it?

[crythias]

For all that, you might want to just make a TicketFreeText Field called "Our Company's Priority" and populate it and make it mandatory.

[qt_zetroc]

Thanks crythias. Considered resolved