Hello
I'd like to ask for help in identifying a problem we have with sending out autoresponses.
I am not talking about notifications - those we do not use at all - only about queues>autoresponses so whenever client send us an email he should receive an email with confirmation from us that we did receive it.
I have to say that sending regular emails by our agents to customers works fine but whenever customer sends us email I see that autoresponse record is created but email is not sent out and there are errors in OTRS log:
Fri Sep 7 15:11:06 2018 info OTRS-otrs.PostMasterMailbox.pl-46 Sent auto response (SendAutoReply) for Ticket [2018090746004296] (TicketID=734517, ArticleID=) to 'Client's name <clientemail@gmail.com>'.
Fri Sep 7 15:11:06 2018 error OTRS-otrs.PostMasterMailbox.pl-46 Impossible to send message to: Client's name <clientemail@gmail.com> .
Fri Sep 7 15:11:06 2018 info OTRS-otrs.PostMasterMailbox.pl-46 Error sending message
Fri Sep 7 15:11:06 2018 error OTRS-otrs.PostMasterMailbox.pl-46 Can't send message: 550Start mail input; end with <CRLF>.<CRLF>
We have enabled NET::SMTP but seems that there are no errors in there.
Any help would be appreciated.
BR
Michal
PS I understand that notifications are completely separate thing from autoresponses? Please correct me if I'm wrong here.
autoresponse emails not being sent
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