Hi,
I am using OTRS 3.3.12. It was working fine, but suddenly I am not able to access OTRS. When I am running it, it is giving me error 'Script failed to send data' using Google Chrome browser and 'Http 500 error' using IE browser. Can anyone please help me as I could not found any relevant solution for this on internet? and what is the cause behind this error?
Regards,
Gunjan
OTRS Error
Moderator: crythias
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- Znuny ninja
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Re: OTRS Error
Any logs
- webserver
- otrs
- ..
?
- webserver
- otrs
- ..
?
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
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Re: OTRS Error
Hi Gunjan,
I recently struggled with a 500 error.
I found the reason by examing the httpd/apache log.
Also looking at /opt/otrs/var/messages can be usefull.
Matt
I recently struggled with a 500 error.
I found the reason by examing the httpd/apache log.
Also looking at /opt/otrs/var/messages can be usefull.
Matt
Otrs 4.0.7 on CentOS 6.5
MySQL Database
MySQL Database
Re: OTRS Error
Hi,
I could find only the following error in OTRS logs:
Can't locate Time/Piece.pm in @INC (@INC contains: /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/Stats/Static/StateAction.pm line 16
I have verified and this module is already installed, but I don't know why log is showing this error.
Thank you in Advance!
I could find only the following error in OTRS logs:
Can't locate Time/Piece.pm in @INC (@INC contains: /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/Stats/Static/StateAction.pm line 16
I have verified and this module is already installed, but I don't know why log is showing this error.
Thank you in Advance!
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Re: OTRS Error
For whatever reason, the @INC (include) does not contain the path that Time/Piece exists. Where does Time/Piece exist?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: OTRS Error
path is :
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Time
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Time