Hello,
i would like to allow a user group access to specific queues only.
Therefore i create a group + queue and assigned the group <=> queue.
Now the user gets an access denied message when he tries to access tickets which are in OTHER queues => Perfect. Works.
HOWEVER, if the user is the owner of the ticket, he can access the ticket and fully read it.
Even if its not in his queue.
How can i fix that?
Cheers,
Michael
Why can a user read a ticket which is not in his Group/Qeue?
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Re: Why can a user read a ticket which is not in his Group/Qeue?
Hi,
There is nothing to fix, and it's intentional. Several permission modules grant access to tickets. See the system configuration for settings starting with Ticket::Permission###. For the owner, it's Ticket::Permission###1-OwnerCheck that is enabled by default.
Instead of changing.a default setting, I recommend first to check if it's required and what made the agent the ticket's owner.
- Roy
There is nothing to fix, and it's intentional. Several permission modules grant access to tickets. See the system configuration for settings starting with Ticket::Permission###. For the owner, it's Ticket::Permission###1-OwnerCheck that is enabled by default.
Instead of changing.a default setting, I recommend first to check if it's required and what made the agent the ticket's owner.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?