Hi friends, thnaks for reading, I have a Issued, I have migrated my otrs 6.0.16 to Znunny 6.1 because I had the next error when I tried to fetch messages:
CommunicationLog(ID:5125067,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:8296537)::Kernel::System::MailAccount::POP3 => POP3S: Auth for user ped...
The step that failed when I was in the process of upddating was
[root@svrotrs ~]# su - otrs
Last login: Fri Oct 14 15:17:43 -05 2022 on pts/0
[otrs@svrotrs ~]$ bin/otrs.Console.pl Admin::Package::UpgradeAll
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 14 15:20:22 2022
Message: Can't perform GET on https://download.znuny.org/releases/mis ... sitory.xml: 500 write failed:
Traceback (26389):
Module: Kernel::System::WebUserAgent::Request Line: 246
Module: Kernel::System::Package::_Download Line: 3582
Module: Kernel::System::Package::PackageOnlineRepositories Line: 1340
Module: Kernel::System::Package::_ConfiguredRepositoryDefinitionGet Line: 5246
Module: Kernel::System::Console::Command::Admin::Package::UpgradeAll::Run Line: 70
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
Fetching on-line repositories...
Upgrading installed packages...
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 14 15:20:27 2022
Message: Can't perform GET on https://download.znuny.org/releases/mis ... sitory.xml: 500 write failed:
Traceback (26389):
Module: Kernel::System::WebUserAgent::Request Line: 246
Module: Kernel::System::Package::_Download Line: 3582
Module: Kernel::System::Package::PackageOnlineRepositories Line: 1340
Module: Kernel::System::Package::_ConfiguredRepositoryDefinitionGet Line: 5246
Module: Kernel::System::Package::_PackageOnlineListGet Line: 5170
Module: Kernel::System::Package::PackageUpgradeAll Line: 3201
Module: (eval) Line: 140
Module: Kernel::System::Console::Command::Admin::Package::UpgradeAll::Run Line: 132
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
The following packages could not be found in the on-line repositories...
Znuny4OTRS-CustomPriorityColor
Fail.
And in /tmp/otrs.log I get the next errors:
[Fri Oct 14 15:22:22 2022][Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][50] There was an error executing ConfigurationDeploySync: Loaded DateTime::TimeZone::America::Guayaquil, which is from an older version (2018i) of the Olson database than this installation of DateTime::TimeZone (2017b).
[Fri Oct 14 15:22:22 2022][Error][Kernel::System::ObjectManager::_DieWithError][628] Kernel::System::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Compilation failed in require at /usr/share/perl5/vendor_perl/File/Temp.pm line 16.
BEGIN failed--compilation aborted at /usr/share/perl5/vendor_perl/File/Temp.pm line 16.
Compilation failed in require at /opt/znuny-6.1.2/Kernel/cpan-lib/MIME/Tools.pm line 14.
BEGIN failed--compilation aborted at /opt/znuny-6.1.2/Kernel/cpan-lib/MIME/Tools.pm line 14.
Compilation failed in require at /opt/znuny-6.1.2/Kernel/cpan-lib/MIME/Entity.pm line 243.
BEGIN failed--compilation aborted at /opt/znuny-6.1.2/Kernel/cpan-lib/MIME/Entity.pm line 243.
Compilation failed in require at /opt/znuny-6.1.2/Kernel/System/Email.pm line 17.
BEGIN failed--compilation aborted at /opt/znuny-6.1.2/Kernel/System/Email.pm line 17.
Compilation failed in require at /opt/znuny-6.1.2/Kernel/System/ObjectManager.pm line 255.
Anyone that can to help me please?
Problem in Migration OTRS to Znunny
Moderator: crythias
-
- Znuny superhero
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Re: Problem in Migration OTRS to Znunny
1. Check viewtopic.php?p=173136#p173136
2. Run bin/otrs.CheckModule.pl, check what missing or need update
2. Run bin/otrs.CheckModule.pl, check what missing or need update
My Github
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English
-
- Znuny newbie
- Posts: 59
- Joined: 24 Aug 2015, 16:40
- Znuny Version: 3.3.x
- Real Name: Carlos Freire
- Company: Palosanto
Re: Problem in Migration OTRS to Znunny
Hi friend thanks for your reply, I have ran that you say to me and later get again:
[otrs@svrotrs ~]$ bin/otrs.Console.pl Admin::Package::UpgradeAll
Fetching online repositories...
Freebie Features... Done
Znuny Open Source Add-ons... Done
Upgrading installed packages...
The following packages could not be found in the online repositories...
Znuny4OTRS-CustomPriorityColor
Fail.
Is thete any way to avoid or delete the Znuny4OTRS-CustomPriorityColor module?
Additional with /opt/otrs/bin/otrs.CheckModules.pl --all
i Get
o Net::SMTP........................ok (v2.31)
Please consider updating to version 3.11 or higher: This version fixes email sending (bug#14357).
May you to say me how can I update this module please?
Thanks for your attention.
[otrs@svrotrs ~]$ bin/otrs.Console.pl Admin::Package::UpgradeAll
Fetching online repositories...
Freebie Features... Done
Znuny Open Source Add-ons... Done
Upgrading installed packages...
The following packages could not be found in the online repositories...
Znuny4OTRS-CustomPriorityColor
Fail.
Is thete any way to avoid or delete the Znuny4OTRS-CustomPriorityColor module?
Additional with /opt/otrs/bin/otrs.CheckModules.pl --all
i Get
o Net::SMTP........................ok (v2.31)
Please consider updating to version 3.11 or higher: This version fixes email sending (bug#14357).
May you to say me how can I update this module please?
Thanks for your attention.
-
- Administrator
- Posts: 4002
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
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- Contact:
Re: Problem in Migration OTRS to Znunny
Hi,
This package can't be found because it's renamed to Znuny-CustomPriorittColor and the framework package manager does not find the replacement.
You install the version for 6.4 with this command;
bin/otrs.Console.pl Admin::Package::Install https://addons.znuny.com/api/addon_repo ... 88/:latest
it might be that you need to adjust the related system configuration settings, I recommend saving the before the upgrade.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 59
- Joined: 24 Aug 2015, 16:40
- Znuny Version: 3.3.x
- Real Name: Carlos Freire
- Company: Palosanto
Re: Problem in Migration OTRS to Znunny
Hi , thanks for your help....
I have run the command and get the next:
[otrs@svrotrs ~]$ bin/otrs.Console.pl Admin::Package::Install https://addons.znuny.com/api/addon_repo ... 88/:latest
Installing package...
ERROR: OTRS-otrs.Console.pl-Admin::Package::Install-10 Perl: 5.16.3 OS: linux Time: Mon Oct 17 11:06:03 2022
Message: Sorry, can't install/upgrade package, because the framework version required by the package (6.2.x;) does not match your Framework (6.3.4)!
Traceback (18208):
Module: Kernel::System::Package::AnalyzePackageFrameworkRequirements Line: 2750
Module: Kernel::System::Package::PackageInstall Line: 499
Module: Kernel::System::Console::Command::Admin::Package::Install::Run Line: 89
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
Error: Package installation failed.
[otrs@svrotrs ~]$
I have updated from Otrs community to Znuny 6.1 later to 6.2 later 6.3
How can I solved this please?
I have run the command and get the next:
[otrs@svrotrs ~]$ bin/otrs.Console.pl Admin::Package::Install https://addons.znuny.com/api/addon_repo ... 88/:latest
Installing package...
ERROR: OTRS-otrs.Console.pl-Admin::Package::Install-10 Perl: 5.16.3 OS: linux Time: Mon Oct 17 11:06:03 2022
Message: Sorry, can't install/upgrade package, because the framework version required by the package (6.2.x;) does not match your Framework (6.3.4)!
Traceback (18208):
Module: Kernel::System::Package::AnalyzePackageFrameworkRequirements Line: 2750
Module: Kernel::System::Package::PackageInstall Line: 499
Module: Kernel::System::Console::Command::Admin::Package::Install::Run Line: 89
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
Error: Package installation failed.
[otrs@svrotrs ~]$
I have updated from Otrs community to Znuny 6.1 later to 6.2 later 6.3
How can I solved this please?
-
- Administrator
- Posts: 4002
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Problem in Migration OTRS to Znunny
TRhe URL for the version 6.3 of this addon is
https://addons.znuny.com/api/addon_repo ... 40/:latest
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 59
- Joined: 24 Aug 2015, 16:40
- Znuny Version: 3.3.x
- Real Name: Carlos Freire
- Company: Palosanto
Re: Problem in Migration OTRS to Znunny
Thank you very much, the command in/otrs.Console.pl Admin::Package::Install https://addons.znuny.com/api/addon_repo ... 88/:latest solved my updating problem.
Thanks for your help.
Regards.
Thanks for your help.
Regards.