Hi, please i need help with a question and this is that i enable the customer portal, i configure at customer with your services but when this customer give click on "Type" appear all the options
How i can configure for that customer only see your Type respective.
OTRS Configure Type
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OTRS Configure Type
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Re: OTRS Configure Type
Services are not Types.....
You can use ACLs to limit options
You can use ACLs to limit options
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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Re: OTRS Configure Type
Hi jojo, excuse me I was confused, the problem is with to: so that when selecting AV :: ESET in the option to: only one option appears
It would be like creating a link between Type: and to: so that when selecting an option in type to: only show also a single option
It would be like creating a link between Type: and to: so that when selecting an option in type to: only show also a single option
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Re: OTRS Configure Type
Use ACLs
You could use the ACL through the interface or put it in Config.pm
https://doc.otrs.com/doc/manual/admin/6 ... id-1.7.2.4
You could use the ACL through the interface or put it in Config.pm
https://doc.otrs.com/doc/manual/admin/6 ... id-1.7.2.4
Code: Select all
$Self->{TicketAcl}->{'100-AVESET-ACL'} = {
# match properties
Properties => {
# current ticket match properties
Ticket => {
Type => ['AV::ESET'],
}
},
# return possible options (white list)
Possible => {
# possible ticket options (white list)
Ticket => {
Queue=> ['ESET','AV','AV::Subservice'],
},
},
};
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