Hello,
I wish customize my new phone tickets.
I am understandable, when I to use(wear out) create a new ticket, I want that in the text field, there are already fields by défault and my customer would not have more than has to inform these fields.
Sorry for my english.
Cordially.
Customize new phone ticket
Moderator: crythias
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- Znuny newbie
- Posts: 76
- Joined: 21 Sep 2011, 23:57
- Znuny Version: 3
- Real Name: Sergio
- Company: cbt
- Location: Mexico, D.F.
Re: Customize new phone ticket
you need review the next topics:
freetext fields, sla´s, ticket types, and customize file AgentTicketPhone.dtl and AgentTicketEmail.dtl
freetext fields, sla´s, ticket types, and customize file AgentTicketPhone.dtl and AgentTicketEmail.dtl