[SOLVED]: CMDB Search

srivatsatatti · Post by **srivatsatatti** » 09 Dec 2011, 07:41

I have made the fields searchable while defining CI, and i could see the searchable elements in search entry drop down.
When i select other element (Add another attribute) other than default entry (Name, Number, Deplystate, Inci State) and press Add entry (button).
It doesnt get added and it shows back to Number (in drop down).
Is there any opton of full text search on CI.

Using: OTRS 3.0.9, Ubuntu.

Post by **jojo** » 09 Dec 2011, 07:48

works for me really good.

Can you post your CI Class description and a screenshot of the search

srivatsatatti · Post by **srivatsatatti** » 09 Dec 2011, 08:15

Have attached the CI definition and Snapshots of CI Search
If i select attribute as image name ad press the add entry button it goes to number again, and the attribute doesn't add up.

Post by **jojo** » 09 Dec 2011, 15:53

What versions of OTRS and ITSM did you install?

srivatsatatti · Post by **srivatsatatti** » 09 Dec 2011, 18:31

OTRS : 3.09
ITSM : 3.04
Ubuntu

Post by **jojo** » 09 Dec 2011, 20:08

Please update to 3.0.11 and ITSM 3.0.5 to check if this is working.

srivatsatatti · Post by **srivatsatatti** » 11 Dec 2011, 17:26

This has been implemented in one of our customer few months back.
Any ways will give a try to check this in OTRS 3.0.11 and ITSM 3.0.5.
But have to find solution for existing versions. (OTRS 3.0.9 and ITSM 3.0.4)

Post by **jojo** » 12 Dec 2011, 01:05

well, check all Bug reports and changes between you version and the actual one. You always should run the latest patchlevel version due to security bugs

yuri0001 · Post by **yuri0001** » 12 Dec 2011, 07:58

Hi!
Try removing the spaces in the operators KEY in CI definition. I had a similar error and treated in this way.

srivatsatatti · Post by **srivatsatatti** » 12 Dec 2011, 14:26

that's a good catch yuri..
I removed th spaces in the Operator KEY and it worked fine
Thanks again

Post by **jojo** » 12 Dec 2011, 15:31

Can you please open a bug via http://bugs.otrs.org for this?

Znuny and ((OTRS)) Community Edition

[SOLVED]: CMDB Search

[SOLVED]: CMDB Search

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Re: [SOLVED]: CMDB Search