Basic postmaster filter help!!

[lchennales]

Hi,

I promise I tried for 5 days already, read posts and couln't figure it out. I am REALLY bad at this type of thing!

Here's my problem:

I want emails with different subjects to go automatically to different queues.
My example: I want every email that contains the phrase "I have a question" in the subject to go to a queue called "CI I have a question".
The best thing I came up with was the following, but it doesn't work and I'm lost:

MATCH
Header 1: Subject
Value: %I have a question%

SET:
Header 1: X-OTRS-Queue
Value: CI I have a question

Can anyone please help me with this example??
Thank you so much for your time!!!

[crythias]

the default query doesn't need wildcards, and, as far as I have been able to determine, is case insensitive.
Simply typing
match this line

Should match:
I need you to Match tHIS line here.

[lchennales]

Hi crythias, thanks for your answer.

I tried what you said and it doesn't work. It simply puts the emails in the default queue and does nothing. Any thoughts?
Here's what I have now and won't work:

MATCH
Header 1: Subject
Value: I have a question

SET:
Header 1: X-OTRS-Queue
Value: CI I have a question

Thanks!

[jojo]

What is the name of your taget Queue? Is it a subqueue?

[lchennales]

Hi jojo, thanks for the help.

It is indeed a subqueue.

The original queue is called "Initial contact"
The subqueue where I want to send these emails is called "IC I have a question"

Thanks!

[jojo]

For a subqueue the syntax is:

Queue::Subqueue

[lchennales]

jojo, thanks for your answer.

Quick question so I don't have to spend a lot of time with trial & error: On the admin frontend, I should have this?

MATCH
Header 1: Subject
Value: I have a question

SET:
Header 1: X-OTRS-Queue
Value: Queue::Subqueue: CI I have a question

I'm not sure what to put in the last field.

Thanks!

[crythias]

double colons. ::

[jojo]

Value: Initial Contact::CI I have a question