Hello,
I am currently testing the OTRS 3.3.6 (version Appliance in Hyper-V).
We have 2 queues : LEVEL 1 and LEVEL 2.
All new tickets arrive in the queue LEVEL 1.
We would like to lock automatically all tickets in the queue LEVEL 1 to AGENT 1 and all tickets in queue LEVEL 2 to AGENT 2, instead of the generic agent OTRS Admin (root @ localhost).
Can we attribute individual owner to special queue?
Thank you for your help.
Cordially.
QUEUES OWNERS
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crythias
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Re: QUEUES OWNERS
Postmaster Filter, if you want. Although ...viewtopic.php?f=53&t=16009#p82253
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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