Is it possible to allow an agent accesss to only tickets assigned to them in a queue without having full access to the rest of the tickets in the queue?
otrs 6.0.33
agent access
Moderator: crythias
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- Znuny newbie
- Posts: 45
- Joined: 30 Mar 2017, 19:37
- Znuny Version: 6.0.33
- Real Name: David Sekely
Re: agent access
No
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com