hi all,
i need a questionnaire tree inside the worklog filed, as far as possible if a special ticket type is selected. Any ideas how i can do this?
regards!
questionnaire in worklog
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Re: questionnaire in worklog
Hi,
maybe you can find some hints here.
That howto shows how to fill out some preformatted text and select some specific dynFields on the selection of a Queue... you should adjust the code to let the same action be done on the selection of your ticket types.
HTH
G.
maybe you can find some hints here.
That howto shows how to fill out some preformatted text and select some specific dynFields on the selection of a Queue... you should adjust the code to let the same action be done on the selection of your ticket types.
HTH
G.
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.