Guys, any ideas?
In OTRS demo available on otrs.com this field is also empty. How can my agents find fast all the tickets of one client?
Search found 37 matches
- 07 Feb 2017, 08:15
- Forum: Help
- Topic: CustomerID field is blank in Ticket infromation
- Replies: 4
- Views: 1763
- 02 Feb 2017, 15:52
- Forum: Help
- Topic: CustomerID field is blank in Ticket infromation
- Replies: 4
- Views: 1763
Re: CustomerID field is blank in Ticket infromation
Our tickets are created via POP3 emails. In 5.0.13 (from which we have upgraded today) we could click on the customer ID in the right when zooming a ticket and see the full ticket history of that client in DB. Customers are not created in the DB. I am searching for a way to do this in 5.0.16. Thank ...
- 02 Feb 2017, 14:40
- Forum: Help
- Topic: CustomerID field is blank in Ticket infromation
- Replies: 4
- Views: 1763
CustomerID field is blank in Ticket infromation
After upgrading to 5.0.16, CustomerID is blank in Ticket information frame. I have two OTRS instances, same issue.
Can you please advice?
Can you please advice?
- 13 May 2016, 10:53
- Forum: Help
- Topic: OTRS 5.0.9 CentOS installation - Internal Server Error
- Replies: 6
- Views: 4041
Re: OTRS 5.0.9 CentOS installation - Internal Server Error
Thank you both! Now mod_filter Usage in active and webserver is working faster! One short off topic question: How can I find all settings from Admin>System Administration>SysConfig that are not default? I want to check my settings from the old instance I want to replace (v3.2.3) and set them on 5.0....
- 13 May 2016, 09:19
- Forum: Help
- Topic: OTRS 5.0.9 CentOS installation - Internal Server Error
- Replies: 6
- Views: 4041
Re: OTRS 5.0.9 CentOS installation - Internal Server Error
Thank you, SELinux was the issue. Maybe it is a good idea to add this to the user guide. CentOS 6.7 had this enabled by default. I have now some slow performance issue - the webpages are not loading as fast as my old instance (OTRS 3.2.3 installed on Windows). I have check in Support Data Collector ...
- 12 May 2016, 13:45
- Forum: Help
- Topic: OTRS 5.0.9 CentOS installation - Internal Server Error
- Replies: 6
- Views: 4041
OTRS 5.0.9 CentOS installation - Internal Server Error
Hi all! I did a fresh install of otrs-5.0.9-01.noarch.rpm on a CentOS 6.7 (tried both 32 and 64 bit). After following all the steps from the user guide http://otrs.github.io/doc/manual/admin/stable/en/html/installation.html#installation-on-centos I can't access the installer at: http://172.18.7.21/o...
- 20 Apr 2016, 15:06
- Forum: Help
- Topic: OTRS pdf file forward - damaged file
- Replies: 1
- Views: 906
OTRS pdf file forward - damaged file
Hi all! I need your help related to a bug in our OTRS platform: When we forward some pdf files, they are delivered by e-mail to customers corrupted. We are using OTRS 3.2.3 on Windows. I have these random two errors: * Insufficient data for an image - after you hit OK a blank doc is opened with the ...
- 09 Feb 2015, 11:28
- Forum: Help
- Topic: Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.
- Replies: 5
- Views: 2928
Re: Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.
I have fixed that, but now I have this error: I can not understand what is wrong, should I delete that article? There is no attachment to it. NOTICE: 4168/26308 (TicketID:5434) NOTICE: 4169/26308 (TicketID:5435) NOTICE: 4170/26308 (TicketID:5436) NOTICE: 4171/26308 (TicketID:5437) NOTICE: 4172/26308...
- 09 Feb 2015, 09:11
- Forum: Help
- Topic: Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.
- Replies: 5
- Views: 2928
Re: Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.
I found the ticket, but how can I delete the attachment from that article?
Thank you!
Thank you!
- 05 Feb 2015, 08:53
- Forum: Help
- Topic: Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.
- Replies: 5
- Views: 2928
- 23 Jan 2015, 09:27
- Forum: Help
- Topic: Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.
- Replies: 5
- Views: 2928
Re: Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.
Do you please have any suggestions?
Thank you!
Thank you!
- 21 Jan 2015, 08:59
- Forum: Help
- Topic: Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.
- Replies: 5
- Views: 2928
Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.
Hello, I had to change the location of attachment from DB to FS. When I tried to run the script to export old articles to FS, after some minutes, I received an error. It could be related to a length bigger than 255 char, but I am not sure. Even if this is the case, how can I resolve the issue? The s...
- 26 Aug 2014, 09:35
- Forum: Help
- Topic: CKEditor losing color during Paste To Word function [SOLVED]
- Replies: 8
- Views: 4627
Re: CKEditor losing color during Paste To Word function
Can you please tell me where should I insert these two rows in Core.UI.RichTextEditor.js?
config.pasteFromWordRemoveFontStyles = false;
config.pasteFromWordRemoveStyles = false;
Thank you!
config.pasteFromWordRemoveFontStyles = false;
config.pasteFromWordRemoveStyles = false;
Thank you!
- 20 Aug 2014, 14:07
- Forum: Help
- Topic: Copy/Paste Format lost - number or bullet list
- Replies: 4
- Views: 1719
Re: Copy/Paste Format lost - number or bullet list
Please, any ideas?
- 12 Feb 2014, 13:51
- Forum: Help
- Topic: Adding 2 attachments clears TO and CC fileds
- Replies: 0
- Views: 715
Adding 2 attachments clears TO and CC fileds
Hello! We have OTRS 3.2.3 installed on Windows 2008 R2. In the forwarding window of a ticket, if in TO or CC fileds there are more than 1 recepient and we upload two attachment only one recepient remains in TO and one in CC. You can see this in the pictures bellow. If i press the Delete button the s...
- 11 Feb 2014, 08:41
- Forum: Help
- Topic: Quoting all participant on Reply
- Replies: 2
- Views: 894
Re: Quoting all participant on Reply
nothing? 
- 11 Feb 2014, 08:38
- Forum: Help
- Topic: Copy/Paste Format lost - number or bullet list
- Replies: 4
- Views: 1719
- 27 Jan 2014, 08:51
- Forum: Help
- Topic: Copy/Paste Format lost - number or bullet list
- Replies: 4
- Views: 1719
Re: Copy/Paste Format lost - number or bullet list
Any tips, please?
- 27 Jan 2014, 08:50
- Forum: Help
- Topic: Quoting all participant on Reply
- Replies: 2
- Views: 894
Re: Quoting all participant on Reply
Any tips, please?
- 21 Jan 2014, 10:06
- Forum: Help
- Topic: Quoting all participant on Reply
- Replies: 2
- Views: 894
Quoting all participant on Reply
Hello! I would like that OTRS will include in the quote msg all initials participants. Instead of including only the sender I would like to include all members to that e-mail like Outlook does on reply. If I use forward function in OTRS, the system includes all members in quote msg. 01/13/2014 09:06...
- 20 Jan 2014, 19:26
- Forum: Help
- Topic: Copy/Paste Format lost - number or bullet list
- Replies: 4
- Views: 1719
Copy/Paste Format lost - number or bullet list
Hi! I have OTRS version 3.2.3 installed on Windows 2008 R2. We have a problem when copy and paste a text that contains bullets or number lists. I have this e-mail in a ticket: From: blabla@blabla.bla, To: Postmaster Subject: test Date: 2014-01-20 19:08:31 Test 1. Problema nr 1 2. Problema nr 2 3. Pr...
- 19 Jul 2013, 08:53
- Forum: General
- Topic: Image to signatures
- Replies: 0
- Views: 679
Image to signatures
Hi! Is it possible to add an image to OTRS Sigatures or Responses? I can paste an image when I am in edit mode, but after I click on Submit nothing it's changed. I think I can use something like: <imgsrc="http://<your-server>.<domain>.<tld>/<path>/logo.png"></img> but I want to avoid this....
- 28 Jun 2013, 07:36
- Forum: Help
- Topic: (SOLVED) Resize default new ticket text field?
- Replies: 7
- Views: 3564
Re: (SOLVED) Resize default new ticket text field?
Great, works ok now! Thank you!
- 28 Jun 2013, 07:24
- Forum: Help
- Topic: Display customer Name and E-mail address
- Replies: 2
- Views: 1143
Re: Display customer Name and E-mail address
Thanks a lot, both solution work great!
- 27 Jun 2013, 15:30
- Forum: Help
- Topic: Display customer Name and E-mail address
- Replies: 2
- Views: 1143
Display customer Name and E-mail address
Hi! I need to copy the e-mail address of a customer when I am in Zoom mode on a tichet. I can do that by clicking on CustomerID in the right (Tichet Information) and the from the new window copy the e-mail address. Also I can see the e-mail address if I place the cursor on From value in tichet heade...
- 27 Jun 2013, 13:58
- Forum: Help
- Topic: (SOLVED) Resize default new ticket text field?
- Replies: 7
- Views: 3564
Re: (SOLVED) Resize default new ticket text field?
Please, Can you provide me an answer?
Thanks a lot!
Thanks a lot!
- 25 Jun 2013, 09:48
- Forum: Help
- Topic: (SOLVED) Resize default new ticket text field?
- Replies: 7
- Views: 3564
Re: Resize default new ticket text field?
RichTextEditor.dtl references It's in Core::Web Frontend::RichTextWidth Default value: 620 Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative). Frontend::RichTextHeight Default value: 320 Defines the =hHeight for the rich text editor component. En...
- 25 Jun 2013, 08:23
- Forum: Help
- Topic: Single signon problem
- Replies: 3
- Views: 1028
Re: Single signon problem
You are right, it's from FQDN. But how can I resolve the problem? What should I change? I will show you below codes for sso: In config.pm: $Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth'; $Self->{'AuthModule::HTTPBasicAuth::Replace'} = 'man\\'; # If you use this module, you should use ...
- 21 Jun 2013, 14:23
- Forum: Help
- Topic: Single signon problem
- Replies: 3
- Views: 1028
Single signon problem
Hi! I use OTRS 3.2.3 installed on Windows 2008R2 with SSO active. If I access OTRS - Agent link single signon works perfect and loged me in with my current username (link: http://relatiiclienti/otrs/index.pl?). But, if I click on a link from a notification e-mail recevied from OTRS (link: http://rel...
- 14 Jun 2013, 21:31
- Forum: Developers
- Topic: Disable form submit on enter keypress
- Replies: 6
- Views: 3210
Re: Disable form submit on enter keypress
Great idea, but how can I make the time accounting a required field?
Thanks a lot! Is there in Sys Config?
Thanks a lot! Is there in Sys Config?
- 13 Jun 2013, 12:37
- Forum: Developers
- Topic: Disable form submit on enter keypress
- Replies: 6
- Views: 3210
Re: Disable form submit on enter keypress
Hello!
Is there a way to apply this: http://support.microsoft.com/kb/298498 on OTRS 3.2.3?
By mistake, instead on enter a new line in the response to the customer, you "press" the submit button.
Thanks a lot!
Dan
Is there a way to apply this: http://support.microsoft.com/kb/298498 on OTRS 3.2.3?
By mistake, instead on enter a new line in the response to the customer, you "press" the submit button.
Thanks a lot!
Dan
- 24 May 2013, 13:32
- Forum: Help
- Topic: Windows 2008 r2 install
- Replies: 13
- Views: 9910
Re: Windows 2008 r2 install
Info: otrs-3.2.3-win-installer-2.4.6.exe works ok on Win2008R2. Installer is 2.4.6, I think that's why.
- 23 May 2013, 12:48
- Forum: Help
- Topic: Windows 2008 r2 install
- Replies: 13
- Views: 9910
Re: Windows 2008 r2 install
So, what is the latest verion of OTRS that works on Win2008R2 and it's based on apache not IIS?
2.4.6 and 2.4.7 didn't worked for me.
Thanks a lot!
2.4.6 and 2.4.7 didn't worked for me.
Thanks a lot!
- 20 Mar 2013, 16:12
- Forum: Help
- Topic: Upgrade from 2.2.4 to 3.2.3
- Replies: 1
- Views: 700
Upgrade from 2.2.4 to 3.2.3
Can you please help me with steps for upgrade OTRS from 2.2.4 to 3.2.3?
My old and new OTRS are installed on Windows 2003 with MySQL DB.
Thanks a lot for your tips!
My old and new OTRS are installed on Windows 2003 with MySQL DB.
Thanks a lot for your tips!
- 10 Jan 2012, 12:59
- Forum: Help
- Topic: Error Module 'Kernel::Config::GenericAgent' not found!
- Replies: 3
- Views: 1061
Re: Error Module 'Kernel::Config::GenericAgent' not found!
There was nothing there. Instead I found those settings in CRONw\crontab.txt.
10x for your answer.
10x for your answer.
- 09 Jan 2012, 13:43
- Forum: Help
- Topic: Error Module 'Kernel::Config::GenericAgent' not found!
- Replies: 3
- Views: 1061
Re: Error Module 'Kernel::Config::GenericAgent' not found!
Please, any ideas?
Thanks a lot!
Thanks a lot!
- 06 Jan 2012, 10:45
- Forum: Help
- Topic: Error Module 'Kernel::Config::GenericAgent' not found!
- Replies: 3
- Views: 1061
Error Module 'Kernel::Config::GenericAgent' not found!
Hello! I use OTRS 2.2.4 installed on a Windows 2003 R2 SP2. Everything works ok, but I have found something in otrs\var\log\otrs.log. From 20 to 20 minutes I got the following error: [Fri Jan 6 10:40:02 2012][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not fou...