Znuny and ((OTRS)) Community Edition

Rmack09

That option is already activated.

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Rmack09

Hey

I have some agents that would use a single space in the TO field in order to keep the ticket "internal". How can I restrict this?

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Rmack09

ok thanks

Rmack09

Hi, I would like to add an attribute (Article) to display in my reports i.e display the text w/ limited characters as an attribute in stats. example: Only 8 tickets where updated today. All updates are one sentence. The Stats I create displays all attribute value/text in PDF or CSV. How would i go a...

Rmack09

the customer group and users are correct. It's the amount of user <->group permissions

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.

And then after selecting the permissions for the other 500 users, I get this.

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Rmack09

Is there a limit on the amount of Customer User to a Group? If so, where can I increase this option?

Rmack09

Here it is # -- # Kernel/Config.pm - Config file for OTRS kernel # Copyright (C) 2001-2010 xxx, http://otrs.org/ # -- # $Id: Config.pm.dist,v 1.23 2010/01/13 22:25:00 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license informa...

Rmack09

No thats the duplicate table (customer_user2). mysql> describe customer_user2; +-------------+--------------+------+-----+---------+----------------+ | Field | Type | Null | Key | Default | Extra | +-------------+--------------+------+-----+---------+----------------+ | id | int(11) | NO | PRI | NUL...

Rmack09

I have deleted the cache and it still not showing. Is there anything i am missing

Rmack09

Rmack09

I duplicated the "customer_user" SQL Table and the entries in the Config.pm

Rmack09

I have configured a second customer DB backend. In the Customer Management, I can add customers to the second DB backend but I cannot see the recent add in the list. Is there a way to only show the customers from one source at a time?

Rmack09

Hi,

Is there a way to add "high importance" to an email notification using a checkbox (Dynamic Field)

Rmack09

Sounds promising. Thanks

Rmack09

Just curious

Will there be a Customer facing Iphone app created?

Rmack09

how can I use this with Dynamic Fields?

Rmack09

How did you resolve this?

Rmack09

What are the permissions set to. See my example below:

-rwxrwxr-x 1 otrs www-data 7244 2012-05-20 17:59 otrs.SetPermissions.pl

Rmack09

ok thanks

Rmack09

Is there a way to customize the iphone app? In other words, I would like to add some options such as ITSM Change Management, push notifications, etc

Rmack09

I dont believe there is a way to fix that. I find that deleting a Change Request is much easier via command line

Rmack09

I assumed the "Decision" option is there for the higher levels (i.e Manager, PM, VP, etc) to note their approvals for the Change Request.

Rmack09

As far as I know this may not be a bug. It could be that this feature is not fully configured in your system.

Rmack09

Try This
To delete a ITSM Change:

Go to your OTRS bin folder (i.e /opt/otrs/bin)
Then use the following command ./otrs.ITSMChangeDelete.pl --ChangeNumber (i.e ./otrs.ITSMChangeDelete.pl --ChangeNumber 2012042310000024)

Please sure you know the correct Change number you would like to delete.

Rmack09

I also receiving this same issue. Any fix for this yet? I'm thinking my upgrade did not go as smoothly as I thought.

Rmack09

Sorry it took so long to respond but I used the code and it works now! Thanks

Rmack09

I Need Major Help with onchange for javascript. This would be my first time ever using javascript.

Rmack09

Sorry I was unable to get it working. I added an onchange to the type and got nothing.

Rmack09

I toke a look at the post and understand how it can work for "queues" but i'm not sure how to convert the code so that it works for the ticket "type"

Rmack09

Can this work for Ticket Type as well? If so how would I do it?

Rmack09

How can I show specific free text for specific ticket types? from the customer's view

Rmack09

Is there a way to revert this entire system to default without affecting my tickets and user accts?

Rmack09

Yes I am aware of that. I believe someone screwed up when the state types were changed. I clicked on the revert arrow and nothing was changed

Rmack09

How can I change the States to its original options?

Rmack09

I believe this maybe the case. In my Core::Ticket is see this (1st attachment - Capture1.jpg)

Capture1.JPG

and in my Agent::ViewPending I see this (2nd attahcment - Capture.jpg)

Capture1.JPG

Rmack09

Hey,

What are the criterias for a ticket to automatically closed? (i.e locked ticket, responsible, owner)

Rmack09

I tried that and gave it a day or so and the issue still occur. it seem as if the pending tickets are not keeping up with the time. I saw this in my otrs.pendingjobs.pl file (located in otrs/bin): use Date::Pcalc qw(Day_of_Week Day_of_Week_Abbreviation); # common objects my %CommonObject; $CommonObj...

Rmack09

Yes. All files in my Cron directory ends in .dist

Rmack09

I believe so. I have Ticket::StateAfterPending set to "Closed" and there are no syslog error message. I have setup a job in the Generic Agent but I am only able to run that manually.

Rmack09

hey,

I did some research on my system. I'm actually running OTRS Ver. 3.0.3 on Ubuntu 11.04 with MySQL database 5.1.49. Sorry for the mix up. Cronw is not running on this Linux box for OTRS

Rmack09

Yes, Windows 7

Rmack09

Has anyone found a solution for this? I am having this same problem. I am using version 3.0.3

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