Znuny and ((OTRS)) Community Edition

We are facing the same issue. Unfortunately a service restart resp. reboot of the machine did not solve the issue. We are running Znuny 6.1.2 on a Debian 12 Bookworm. Since the updated package libdatetime-timezone-perl (1:2.60-1+2023d) did not match the tzdata (2023c-5+deb12u1) I installed the upcom...

Sorry for the late reply, Roy.

You are right - I will switch to using the web service of Znuny. I just have little time to learn how to do this right now. I will focus on doing that once I have migrated from OTRS to Znuny.

Hi Roy,

thank you so much - this is addressing exactely the issue I am dealing with!

As this solution will give me more time in the meantime, I will try to learn how to rewrite the "old" scripts functionalities in a perl module.

Regards,
Mark

Hello there, I migrated our OTRS CE 6.0.17 over to Znuny 6.1.2 a few days ago. In our OTRS environment I have a php script which is triggered by the CMD option of a generic agent job each time, a TicketCreate event occurs. The php script is then sending a SOAP-request (containing the TicketNumber) t...