Znuny and ((OTRS)) Community Edition

Hello All.
Excuse me to come up w/ this again, but, I still can't make my cell phone OTRS Mobile app to work.

One other question: do I have the option to give my clients access to its tickets (create,modify,close) thru OTRS Mobile, or only for attendants?

Regards,
Fabio

Hi all.

I need OTRS to automatically check the inbox from my "support@acme.com" account, but it doesn't.
I have to "Fecth email" everytime.

How to set it automatic?

Thanks.
DCB

Hi everybody. I'm new w/ OTRS and had setup it using my Windows 7 server station. Everything seems to be working fine but the auto-response/reply feature. I can even send notes to customer using predefined answers, but when customer sends the note asking for ticket opening, nothing happens. Auto-res...

Olá tenho este mesmo problema.
Tenho sempre que clicar em "Obter e-mails".

O ticket eh então criado e direcionado para a fila correta, mas não envia o e-mail de Auto-Resposta ao cliente.

Se alguém souber como e puder ajudar, agradeço.
Abraços.
DCB

Hi everybody. I'm new w/ OTRS and had setup it using my Windows 7 server station. Everything seems to be working fine but the auto-response/reply feature. I can even send notes to customer using predefined answers, but when customer sends the note asking for ticket opening, nothing happens. Auto-res...