Salve, vi scrivo perchè ho un problema grave che proprio non riesco a risolvere
Ho eseguito un'installazione di Otrs 6 per un cliente, su una macchina virtuale con sistema operativo Centos 7. Ho seguito passo passo la procedura sul sito ufficiale di OTRS, ed effettivamente è tutto funzionante, fatta eccezione per la chiusura dei ticket. Vi spiego.
Quando apro un ticket, il flusso funziona come dovrebbe. Parte l'email, ed il ticket si apre. Quando però provo a chiudere il ticket, nella lista attività del ticket (che allego) appare che il ticket è stato regolarmente chiuso, arriva l'email di chiusura ticket, ma il ticket resta li, in stato "open"!
Ho controllato ogni possibile impostazione in sysconfig, ho googlato all'infinito per trovare soluzione, ma niente da fare. L'ultima soluzione sarebbe reinstallare tutto, ma questo implicherebbe reimpostare tutto fatta eccezione per il sysconfig (giusto?, non mi sembra le code, gli agent ecc possano essere esportati). Spero possiate aiutarmi in qualche modo, e se avessi sbagliato sezione mi scuso in anticipo.
Un saluto a tutti e buon lavoro!
[SOLVED]Impossibile cambiare "state" ai ticket.
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[SOLVED]Impossibile cambiare "state" ai ticket.
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Last edited by foxownzz on 02 May 2018, 10:36, edited 1 time in total.
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Re: Impossibile cambiare "state" ai ticket.
Ciao
Take a look into the ticket history in Miscellaneous->History and see if the state was changed to Closed and then it changed again for Open for some reason. Also look if there is any error message in Admin-> System Log regarding closed state.
Ciao
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Take a look into the ticket history in Miscellaneous->History and see if the state was changed to Closed and then it changed again for Open for some reason. Also look if there is any error message in Admin-> System Log regarding closed state.
Ciao
Add-Ons for OTRS team =)
Seguici sui nostri social media
Add-Ons for OTRS team
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- Znuny newbie
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Re: Impossibile cambiare "state" ai ticket.
Hi! And thanks for the help! I see in history that the state of the ticket, when im closing it, change from closed succesful to open again! What can be the problems??303536 wrote:Ciao
Take a look into the ticket history in Miscellaneous->History and see if the state was changed to Closed and then it changed again for Open for some reason. Also look if there is any error message in Admin-> System Log regarding closed state.
Ciao
Add-Ons for OTRS team =)
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- Znuny newbie
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- Znuny Version: 6.0.4
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Re: Impossibile cambiare "state" ai ticket.
Solved! There it was a Job in the generic agent ( ireally don't know why o.o) that change the state of every ticket to open... After removed that, tickets now can be closed with any problem!
Thank you for the tip, the history of the ticket guided me throw the solution.
Good Bye
Thank you for the tip, the history of the ticket guided me throw the solution.
Good Bye
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- Znuny newbie
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Re: [SOLVED]Impossibile cambiare "state" ai ticket.
Great we're happy to listen that we were somehow helpful
Keep in touch
Add-Ons for OTRS
Keep in touch
Add-Ons for OTRS
Add-Ons for OTRS team
We account with premium and free add-ons on our website.
Do not forget to visit us and follow us in our social media to be updated with our services.
https://otrsaddons.com/
https://www.linkedin.com/company/addons-for-otrs/
https://www.facebook.com/AddonsForOTRS/
We account with premium and free add-ons on our website.
Do not forget to visit us and follow us in our social media to be updated with our services.
https://otrsaddons.com/
https://www.linkedin.com/company/addons-for-otrs/
https://www.facebook.com/AddonsForOTRS/