Hello,
can anywhere help us?
Once upgrade OTRS5s on CentOS7 can`t we work in Modul ITSM.
A open CI we can`t edit, close, link, etc.
The LINK: Active=AgentITSMConfigItemEdit doesn`t work!
Active=AgentITSMConfigItemEdit doesn`t work!
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Re: Active=AgentITSMConfigItemEdit doesn`t work!
Any error messages in the logs?
Is it really "Active="?? It should be "Action="
Is it really "Active="?? It should be "Action="
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Re: Active=AgentITSMConfigItemEdit doesn`t work!
In otrs.log isn`t a info or error.
when i click on edit or duplic it doesn`t work.
when i click on edit or duplic it doesn`t work.
Re: Active=AgentITSMConfigItemEdit doesn`t work!
when we open CI in a new tab edit is working
Re: Active=AgentITSMConfigItemEdit doesn`t work!
which OTRS version is installed? did you try another browser?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Active=AgentITSMConfigItemEdit doesn`t work!
OTRS 5.0.16 ITSM
We have the same problem in Firefox, Crome, IE.
We have the same problem in Firefox, Crome, IE.
Re: Active=AgentITSMConfigItemEdit doesn`t work!
I have exactly the same problemSimoneOtt wrote:OTRS 5.0.16 ITSM
We have the same problem in Firefox, Crome, IE.
Not able to use any button from the CI Zoom View only if I open it in a new tab...
Where you able to fix it?
Thanks!
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Re: Active=AgentITSMConfigItemEdit doesn`t work!
After upgrading OTRS and ITSM from 4.x to 5.0.19 I've stumbled into the same problem, following the guidance from the thread viewtopic.php?t=33930 (and a lot of debugging later) in
SysConfig -> ITSM Configuration Management -> Frontend::Agent::ModuleRegistration -> Frontend::Module###AgentITSMConfigItemZoom
you have to add ITSM.Agent.ConfirmDialog.js (as per the linked thread) AND Core.Agent.LinkObject.js.
This fixes the navigation links in the page.
SysConfig -> ITSM Configuration Management -> Frontend::Agent::ModuleRegistration -> Frontend::Module###AgentITSMConfigItemZoom
you have to add ITSM.Agent.ConfirmDialog.js (as per the linked thread) AND Core.Agent.LinkObject.js.
This fixes the navigation links in the page.