Agent has RW permissions for all Reports

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OTRS newbie
Posts: 69
Joined: 11 Apr 2018, 13:53
OTRS Version?: 6.0.16

Agent has RW permissions for all Reports

Post by skilled »

Hello All,

I have one question.
If I give the agent RW permissions for state group to edit one report(i.e. change the date) and generate it, the user will be able to have access to all other reports which is not necessary.

The agent has group permission -> group1
The report has group permssion-> group1
The other Reports has group permission->admin
Although the other reports have another permission group, the agent could see/edit these reports but I don't need that.

Is there any way to prevent access to other reports and give the agent access only on his own report with RW permissions?


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