IMAP Auth Failed

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tmukasa
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IMAP Auth Failed

Post by tmukasa »

Hello,

we upgraded our exchange from 2010 to 2019 but ever since we didn't that change OTRS is unable to fetch emails from the email account which has been in use. We get the error 'IMAP: Can't connect to webmail.boauganda.com'

I have verified that the IMAP account works and my password is correct... have also used a different email account. We are running Exchange 2019.

wurzel
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Re: IMAP Auth Failed

Post by wurzel »

Hi,

Code: Select all

can't connect to... 
is mostly wrong DNS or wrong Port

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    tmukasa
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    Re: IMAP Auth Failed

    Post by tmukasa »

    Hello,

    Below is the error we get.
    IMAP: Can't connect to webmail.boauganda.com
    Internal emails with in OTRS are successful but OTRS is unable to fetch emails from feedback@boauganda.com.

    jojo
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    Re: IMAP Auth Failed

    Post by jojo »

    please ensure that the ports for IMAP or IMAPS can be reached from the OTRS server.

    Did you try nmap webmail.boauganda.com?
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    tmukasa
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    Joined: 20 Jul 2020, 09:14
    OTRS Version?: OTRS 6.0.27
    Real Name: Twalibu Mukasa
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    Re: IMAP Auth Failed

    Post by tmukasa »

    yes, i test that and IMAP is successful on OTRS

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