How to allow a user group access to specific admin functions?

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hkais
OTRS newbie
Posts: 35
Joined: 16 Apr 2016, 08:55
OTRS Version?: 5.0.26

How to allow a user group access to specific admin functions?

Post by hkais »

How can I allow a usergroup (or similar construct) access for example to the generic agent?

I do not want to give the user full admin rights. Is there any way to solve this?

zzz
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OTRS Version?: 3.x–6.0.x
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Re: How to allow a user group access to specific admin functions?

Post by zzz »

Add the additional group to the module "Frontend::Module###AdminGenericAgent".
The user has to either access it directly via URL (Action=AdminGenericAgent) or you also change the menu permissions for the admin area.

— Emin
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skullz
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Re: How to allow a user group access to specific admin functions?

Post by skullz »

1. Create group called mini-admin. And assigned an agent under it.

2. Find these setting and add additional value (mini-admin) at 'Group' parameter

- System Configuration > Frontend::Module###Admin
- System Configuration > Frontend::NavigationModule###Admin
- System Configuration > Frontend::Module###AdminGenericAgent
- System Configuration > Frontend::NavigationModule###AdminGenericAgent

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