Certain statistic reports not responsive

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OTRS newbie
Posts: 36
Joined: 01 Jun 2015, 10:17
OTRS Version?: 6.0.28
Real Name: Michael James

Certain statistic reports not responsive

Post by apolloit »

Hello All,

I've noticed that opening certain reports are causing considerable delays when opening one of the statistics in /index.pl?Action=AgentStatistics;Subaction=Overview

They tend to be "ticketlist" reports - where a specific customer is involved.

The actual running of the report(s) seems fast however, when I can get to them.

Furthermore - CREATING a new statistic of type "ticket list" is also painfully slow - and is actually appearing to stop altogether.

One CPU core is running a 80% during these "pausing states".

I have vacuumed/reindexed the postgres database - and have no other performance issues in OTRS.

Has anyone any suggestion on what to check next?

Thank you!


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