lock/unlock ticket

Moderator: crythias

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mehdiabd
OTRS newbie
Posts: 11
Joined: 12 Jun 2020, 15:49
OTRS Version?: 5.0.37
Real Name: Mehdi ABDENNADHER

lock/unlock ticket

Post by mehdiabd »

Hello,

I have disabled all the settings to lock a ticket.

But when I change ownership, the ticket still locks, however the setting Ticket :: Frontend :: AgentTicketOwner ### RequiredLock is disabled.

Can you help me please?

Thank you in advance for your return,

Mehdi

zzz
OTRS superhero
Posts: 606
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x–6.0.x
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: lock/unlock ticket

Post by zzz »

Hello Mehdi,

A Generic Agent can do that.

Event Based Execution -> Ticket, TicketOwnerUpdate
Update/Add Ticket Attributes -> Set new ticket lock: unlock

Best regards
Emin
Professional OTRS services for development, consulting, hosting and support:
efflux.de – German | efflux.de/en/ – English

Free and premium OTRS add-ons (TextModule, AdBlocker, ModernSkin, ModernSkinCustomer etc.): portal.efflux.de

mehdiabd
OTRS newbie
Posts: 11
Joined: 12 Jun 2020, 15:49
OTRS Version?: 5.0.37
Real Name: Mehdi ABDENNADHER

Re: lock/unlock ticket

Post by mehdiabd »

Thank you so much

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