OTRS 5s inaccessible due to Browser Warning

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RTPalmer
OTRS newbie
Posts: 13
Joined: 07 Apr 2020, 15:52
OTRS Version?: 6.0.8
Real Name: Russell Palmer
Company: Visit Britain

OTRS 5s inaccessible due to Browser Warning

Post by RTPalmer »

Hi All,

Our OTRS 5s Free is not accessible on any browser and we keep getting the error message Browser Warning

"The browser you are using is too old. OTRS runs with a huge list of browsers, please upgrade to one of these. Please see the documentation or ask your admin for further information."

Attached is a copy of the page we are getting.

We have been able to find this thread viewtopic.php?t=33378 which is about OTRS 4 which suggests that it is a cache/session issue due to lack of free space but the reference script doesn't exist in OTRS 5. However, we were able to find the commands below in the manual

shell> /opt/otrs/bin/otrs.Console.pl Maint::Session::DeleteAll
shell> /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete

Are the above two commands all we need to run or do we need to carry out some other steps. Similarly, to what was in the thread above where it states that the issue is related to disk space which we have resolved but we are still encountering the same issue even after rebooting the server.

I will really appreciate your help and advice from this forum.

Thank you for your assistance in advance.
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root
Administrator
Posts: 2670
Joined: 18 Dec 2007, 12:23
OTRS Version?: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: OTRS 5s inaccessible due to Browser Warning

Post by root »

Hi,

Looks like the Javascript is not loaded properly. Any last changes on your system like a patch level update? What is your exact version?

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know why ?

RTPalmer
OTRS newbie
Posts: 13
Joined: 07 Apr 2020, 15:52
OTRS Version?: 6.0.8
Real Name: Russell Palmer
Company: Visit Britain

Re: OTRS 5s inaccessible due to Browser Warning

Post by RTPalmer »

Thanks for your quick response Roy,

We have not made any changes and we think it may have been caused by lack of free space and the exact version is 5.0.23.

root
Administrator
Posts: 2670
Joined: 18 Dec 2007, 12:23
OTRS Version?: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: OTRS 5s inaccessible due to Browser Warning

Post by root »

Hi,

Please run the following commands as the otrs user

Code: Select all

bin/otrs.Console.pl Maint::Loader::CacheCleanup
bin/otrs.Console.pl Maint::Loader::CacheGenerate
- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know why ?

RTPalmer
OTRS newbie
Posts: 13
Joined: 07 Apr 2020, 15:52
OTRS Version?: 6.0.8
Real Name: Russell Palmer
Company: Visit Britain

Re: OTRS 5s inaccessible due to Browser Warning

Post by RTPalmer »

Thank you Roy for the advice, I will be trying this in the morning as soon as our infrastructure team take a snapshot of the server in question

root
Administrator
Posts: 2670
Joined: 18 Dec 2007, 12:23
OTRS Version?: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: OTRS 5s inaccessible due to Browser Warning

Post by root »

RTPalmer wrote:
11 Jun 2020, 16:53
Thank you Roy for the advice, I will be trying this in the morning as soon as our infrastructure team take a snapshot of the server in question
Hi,

These are temporary files, no need for a snapshot.

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know why ?

RTPalmer
OTRS newbie
Posts: 13
Joined: 07 Apr 2020, 15:52
OTRS Version?: 6.0.8
Real Name: Russell Palmer
Company: Visit Britain

Re: OTRS 5s inaccessible due to Browser Warning

Post by RTPalmer »

Thank you Roy, that fixed the issue after a Reboot.

Really appreciate your prompt and helpful response.

Stay safe... :D

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