List all customers in "Customer User Administration"

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apolloit
OTRS newbie
Posts: 34
Joined: 01 Jun 2015, 10:17
OTRS Version?: 6.0.28
Real Name: Michael James

List all customers in "Customer User Administration"

Post by apolloit »

Hello All,

I managed this on V4 a while back, but struggling on V6.

I've searched for guidance on this - and tried various things (all of which I've reversed) - however I'd like to see all my customer users in the list. I have 1100... and we're limited to 250.

/otrs/index.pl?Action=AdminCustomerUser;Nav=Agent

This also appears to limit the total lines exported (also to 250), using the import/export package - which otherwise works fine.

In /opt/otrs/Kernel/Modules/AdminCustomerUser.pm, I have changed line 891 as follows:

"my $Limit = 4000;"

This has yielded a small change to the top of the user list (in that it now counts them all) but still doesnt display them.

Thank you :)

Michael.

apolloit
OTRS newbie
Posts: 34
Joined: 01 Jun 2015, 10:17
OTRS Version?: 6.0.28
Real Name: Michael James

Re: List all customers in "Customer User Administration"

Post by apolloit »

Sorry guys - I probably confused the issue in my original post.

We need to see all our customer users in the list - and was hoping you'd direct me to right place to alter the setting (which is currently limiting the list at 250).

Hope someone can enlighten me :) Thank you in advance.

Michael

jojo
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Joined: 26 Jan 2007, 14:50
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Re: List all customers in "Customer User Administration"

Post by jojo »

why do you think a limit is build in? It makes no sense to display all customers, as some OTRS users have several millions of them.

So can you please explain your usecase?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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apolloit
OTRS newbie
Posts: 34
Joined: 01 Jun 2015, 10:17
OTRS Version?: 6.0.28
Real Name: Michael James

Re: List all customers in "Customer User Administration"

Post by apolloit »

Thank you Jojo,

The usecase is to get a full export of them, using the import/export module.

I remember in V4 having the same issue, and uplifting the 250 to a higher number was the cure with no side effects.

Perhaps there's a different resolution. I'm basically generating a CSV export, and want all our clients in there.

Thanks :)

Michael

jojo
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Posts: 14821
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: List all customers in "Customer User Administration"

Post by jojo »

use the SQL box...
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

apolloit
OTRS newbie
Posts: 34
Joined: 01 Jun 2015, 10:17
OTRS Version?: 6.0.28
Real Name: Michael James

Re: List all customers in "Customer User Administration"

Post by apolloit »

Dear All,

My apologies - there is a "Restrict export per search" in the last page of the export config.

Having unticked this in a NEW export, I was able to get 1100 contacts in a CSV.

Sorry for being daft!

Michael

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