OTRS 6 does not send emails

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simonh
OTRS newbie
Posts: 4
Joined: 19 May 2020, 14:38
OTRS Version?: 6.0.27
Real Name: Szymon

OTRS 6 does not send emails

Post by simonh »

I have a problem that my OTRS 6 does not send e-mail using e-mail addresses dedicated for assigned to particular queues (where e-mails from customers came from). I'm getting such a message: Envelope from 'customer@mydomain.pl' not accepted by the server: 550, 5.1.8 Sender address rejected
Any tips, solutions please :)

root
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Posts: 2165
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
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Re: OTRS 6 does not send emails

Post by root »

simonh wrote:
21 May 2020, 09:03
I have a problem that my OTRS 6 does not send e-mail using e-mail addresses dedicated for assigned to particular queues (where e-mails from customers came from). I'm getting such a message: Envelope from 'customer@mydomain.pl' not accepted by the server: 550, 5.1.8 Sender address rejected
Any tips, solutions please :)
Hi, ask your mail server's administrator why he's rejecting.

- Roy
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

simonh
OTRS newbie
Posts: 4
Joined: 19 May 2020, 14:38
OTRS Version?: 6.0.27
Real Name: Szymon

Re: OTRS 6 does not send emails

Post by simonh »

I don't have such problems with OTRS 3 for the same e-mail addresses and settings

Getting such a message:
CommunicationLog(ID:47968,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:79309)::Kernel::System::MailQueue => Message could not be sent! Error message: Envelope from 'customer@mydomain.pl' not accepted by the server: 550, 5.1.8 Sender address rejected

jojo
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Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
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Re: OTRS 6 does not send emails

Post by jojo »

It is a Mail Server issue. Additionally you might check the settings for envelope sender in OTRS
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

simonh
OTRS newbie
Posts: 4
Joined: 19 May 2020, 14:38
OTRS Version?: 6.0.27
Real Name: Szymon

Re: OTRS 6 does not send emails

Post by simonh »

Thank you.
If you have in mind this one: SendmailEnvelopeFrom I have it switched off. I've tried to run it and added desired e-mail address, but with no success

jojo
Moderator
Posts: 14738
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: OTRS 6 does not send emails

Post by jojo »

As already stated by Roy and me talk to the Mailserver Admin
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

simonh
OTRS newbie
Posts: 4
Joined: 19 May 2020, 14:38
OTRS Version?: 6.0.27
Real Name: Szymon

Re: OTRS 6 does not send emails

Post by simonh »

Thank you both so much for your support.

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