Incident Status - CMDB

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imes
OTRS newbie
Posts: 36
Joined: 19 Sep 2019, 13:43
OTRS Version?: 6.0.22
Real Name: Ismael

Incident Status - CMDB

Post by imes »

Hello everyone,

I have 2 questions that could not be resolved;
In CMDB.
Is it possible to change the states of: Incident status? Incident - Operational
Is it possible to disable this field or configure it so that it is not mandatory?

Thanks.

wurzel
OTRS guru
Posts: 2924
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Incident Status - CMDB

Post by wurzel »

Hi,
imes wrote:
21 May 2020, 08:33
I have 2 questions that could not be resolved;
In CMDB.
Is it possible to change the states of: Incident status? Incident - Operational
Yes, check General Catalogue.
imes wrote:
21 May 2020, 08:33
Is it possible to disable this field or configure it so that it is not mandatory?
I think this is not possible without development/coding.

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 10 (Test)
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 10

    -- Ich beantworte keine Forums-Fragen PN - No PN please

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    imes
    OTRS newbie
    Posts: 36
    Joined: 19 Sep 2019, 13:43
    OTRS Version?: 6.0.22
    Real Name: Ismael

    Re: Incident Status - CMDB

    Post by imes »

    Ook, thank you very much!

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