Modify - Move - label

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tupson
OTRS wizard
Posts: 101
Joined: 07 Oct 2015, 05:54
OTRS Version?: 6.0.26
Real Name: Tony
Company: Upson Productions, LLC
Location: DC

Modify - Move - label

Post by tupson »

Greetings,

Is there a way to modify the - Move - label used to change the defaulted Queue of the ticket? For our new technicians, they do not understand - Move - initially without having to explain what it means and overlook modifying the queue when responding to tickets. I'd like to change this to something like - Select Appropriate Queue Here -.

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Tony :mrgreen:
OTRS version installed: v6.0.26 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
GURU: Microsoft & VMware Environments

zzz
OTRS ninja
Posts: 439
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x - 6.0.x
Real Name: Emin Yazi
Company: Efflux GmbH
Contact:

Re: Modify - Move - label

Post by zzz »

Hey,

Without making changes to the code, you could change the setting 'Ticket::Frontend::MoveType', which would turn '-Move-' to 'Queue'.
That might be more clear but would also add an additional pop-up window.

Best regards
Emin
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