OTRS 5.0.27 how to set postmaster filter (if a string is not present in mail)?

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Thomymaster
OTRS expert
Posts: 70
Joined: 26 Sep 2016, 10:50
OTRS Version?: 5.0.12
Company: MPImF Heidelberg

OTRS 5.0.27 how to set postmaster filter (if a string is not present in mail)?

Post by Thomymaster »

Hi


OTRS: 5.0.27


I have some postmaster filters that filter specific values of the incoming mail and set the queue and custom fields accordingly.

Now i need a postmaster filter that sets the queue (to the queue "else") if a string is not (!) found inside the complete mail body.

How can i achieve this (lets say the whole mail body should be searched for the string "test" and if not present, the queue should be set to "else")?


Best,
Thomas
OTRS 5.0.12 on Ubuntu 14.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS

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