Dynamically setting the responsible

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harrypet
OTRS newbie
Posts: 18
Joined: 02 Feb 2020, 16:11
OTRS Version?: OTRS 6
Real Name: Fung Harry

Dynamically setting the responsible

Post by harrypet »

Dear friends,

I have a transition action that is changing the responsible back to the ticket owner(same as the current owner) after several transition.

As the owner maybe different in other situations,I would like set the responsible dynamically by using <OTRS_TICKET_OWNER> or <OTRS_TICKET_OwnerID> as shown in below.
Capture1.JPG
However, It seems like it is not working. The responsible did not change.

So I would like to know how I can set the responsible to be the current owner dynamically.

I would be grateful for any of your reply. Thank you!

Regards,
Harry
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skullz
OTRS wizard
Posts: 195
Joined: 24 Feb 2012, 03:58
OTRS Version?: OTRS 6

Re: Dynamically setting the responsible

Post by skullz »

Code: Select all

ResponsibleID => <OTRS_TICKET_OwnerID>
UserID => 1
good luck

harrypet
OTRS newbie
Posts: 18
Joined: 02 Feb 2020, 16:11
OTRS Version?: OTRS 6
Real Name: Fung Harry

Re: Dynamically setting the responsible

Post by harrypet »

Thanks skullz.

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