long time for create ticket through OTRS API (REST)

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tolstousov
OTRS newbie
Posts: 1
Joined: 12 Feb 2020, 14:57
OTRS Version?: 6.0.18
Real Name: andrey

long time for create ticket through OTRS API (REST)

Post by tolstousov »

Hi everyone!
Recently I faced to problem with long time for create ticket through api. I use default otrs api without any modifies, and when I try to create over then 50 tickets at one moment through api I have delays. Full time from pushed request to getting answer takes about 3-4 seconds for create 1 ticket. and that situation repeating for all tickets.
Does OTRS have any limits? or I have to check any settings?

hope for your help

skullz
OTRS wizard
Posts: 329
Joined: 24 Feb 2012, 03:58
OTRS Version?: OTRS 6
Real Name: Skullz
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Re: long time for create ticket through OTRS API (REST)

Post by skullz »

If you are also using article create api, try to turn off notification. But of course, no notification will be send.

NoAgentNotify => 1,

Good luck

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