PDF output Chinese Characters

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kelvinwuko
OTRS newbie
Posts: 3
Joined: 06 Feb 2020, 20:01
OTRS Version?: OTRS 6
Real Name: Kelvin Wu

PDF output Chinese Characters

Post by kelvinwuko »

Dear everyone,

I'm using OTRS 6, when I want to use the print function on OTRS,
I found that the output PDF can't display the Chinese characters, included the Chinese characters in articles.
Is it owing to the encoding of OTRS? Any solution to it?

Photo for your reference:
Image

Thank you very much for your time. :D
Best regards,
Kelvin

skullz
OTRS wizard
Posts: 195
Joined: 24 Feb 2012, 03:58
OTRS Version?: OTRS 6

Re: PDF output Chinese Characters

Post by skullz »

may be client rendering issue ?

If using Windows 10,
- Using the Start menu search for Manage Optional Features.
- Select Add a feature
- From the list of available features select Chinese (Traditional/Simplied) Supplemental Fonts.
- Select Install

not sure gonna solve your issue or not, but good luck

kelvinwuko
OTRS newbie
Posts: 3
Joined: 06 Feb 2020, 20:01
OTRS Version?: OTRS 6
Real Name: Kelvin Wu

Re: PDF output Chinese Characters

Post by kelvinwuko »

skullz wrote:
12 Feb 2020, 08:10
may be client rendering issue ?

If using Windows 10,
- Using the Start menu search for Manage Optional Features.
- Select Add a feature
- From the list of available features select Chinese (Traditional/Simplied) Supplemental Fonts.
- Select Install

not sure gonna solve your issue or not, but good luck
I tried but it didn't work, thank you for your help tho! :)
I wonder if it is OTRS pdf output config problems
I choose to use excel to output and it can show the Chinese characters

zzz
OTRS superhero
Posts: 393
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x - 6.0.x
Real Name: Emin Yazi
Company: Efflux GmbH
Contact:

Re: PDF output Chinese Characters

Post by zzz »

Hello Kelvin,

Unfortunately, it's an OTRS side problem.
It's a leak of CJK fonts, which the Perl module is requiring.

Following this comment should fix your problem: https://bugs.otrs.org/show_bug.cgi?id=11554

Best regards
Emin
Professional OTRS services for development, consulting, hosting and support:
efflux.de – German | efflux.de/en/ – English

Free and premium OTRS add-ons (TextModule, AdBlocker, ModernSkin ... growing): portal.efflux.de

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