[Solved] Can't search multilanguage tickets

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OTRS newbie
Posts: 12
Joined: 06 Feb 2020, 20:01
OTRS Version?: OTRS 6
Real Name: Kelvin Wu

[Solved] Can't search multilanguage tickets

Post by kelvinwuko »

Dear everyone,

I am using fulltext search for searching tickets according to the words appear in the article.
However, some of the articles are typed in languages apart from English, for examples Chinese.
It seems ticket fulltext search doesn't support searching multilanguage articles. :(

Is there any way for me to search article typed in languages apart from English?
Are there any encoding or language pack provided?
I know FAQ can search multilanguage articles, but can I apply it to Ticket search?

Thank you very much for your time. :?
Best regards,

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