Help with procmail configuration

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flippertom
OTRS newbie
Posts: 99
Joined: 16 Apr 2015, 08:42
OTRS Version?: 3.2.16

Help with procmail configuration

Post by flippertom »

Hello,

We are using OTRS 5.
I need some help with setting up imports via procmail. What are the steps to get it working?
Sending mails to local OTRS user does not create tickets.
Will fetchmail and procmail work simultaneously? or does one have to stop for the other to work? (say fetchmail from mailbox A and procmail for mailbox B)

Regards,
Tom.

wurzel
OTRS guru
Posts: 2987
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Help with procmail configuration

Post by wurzel »

Hi,

this is not a OTRS topic but

install procmail
rename

Code: Select all

/opt/otrs/.procmailrc.dist 
to

Code: Select all

/opt/otrs/.procmailrc
set the permissions with

Code: Select all

/opt/otrs/bin/otrs.SetPermissions.pl
try if it is working

if not, check your local MX/MTA that it delivers to procmail correctly <- here you have to ask the mail admin

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 10 (Test)
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 10

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