Displaying ticket solution time at customer portal (and including it to e-mail notifications as well)

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federikin
OTRS newbie
Posts: 1
Joined: 11 Jan 2020, 19:22
OTRS Version?: 6.0.19
Real Name: Fedor

Displaying ticket solution time at customer portal (and including it to e-mail notifications as well)

Post by federikin »

Hi!
Ticket solution time (and first response time as well) is displayed at agents portal for tickets the SLA is assigned to.
But no time parameters are displayed at customer portal.
We need to inform customers about ticket solution time.
Is there a way to make customers able to see solution time at customer portal, as well as to include the solution time in the e-mail notifications?

Thanks in advance!
Fedor

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