Could not re-process email (SpoolMailsReprocess)

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DerKiLLa
OTRS newbie
Posts: 7
Joined: 31 Jan 2019, 10:00
OTRS Version?: OTRS5

Could not re-process email (SpoolMailsReprocess)

Post by DerKiLLa »

After my thread yesterday (viewtopic.php?f=62&t=41319), i have a new error today.
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::SpoolMailsReprocess-11 Perl: 5.22.1 OS:
linux Time: Thu Jan 9 00:10:04 2020

Message: Could not re-process email
/opt/kix/var/spool/problem-email-5960432a926b2dd73193aac70df7ba35.

Traceback (29646):
Module: Kernel::System::Console::Command::Maint::PostMaster::SpoolMailsReprocess::Run
Line: 73
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: (eval) Line: 150
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 254
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: /opt/kix/bin/otrs.Daemon.pl Line: 138

Error: There were problems importing the spool mails.
I checked /opt/kix/var/spool via ssh and there is no file ...
root@kixdesk:/# cd opt/kix/var/spool/
root@kixdesk:/opt/kix/var/spool# ls

DerKiLLa
OTRS newbie
Posts: 7
Joined: 31 Jan 2019, 10:00
OTRS Version?: OTRS5

Re: Could not re-process email (SpoolMailsReprocess)

Post by DerKiLLa »

Today the same message, but still no file can be found in /opt/kix/var/spool/ ...

jojo
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Posts: 14635
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
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Re: Could not re-process email (SpoolMailsReprocess)

Post by jojo »

you should ask in the KIX Desk Forum
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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