Show by default "all opened tickets" in Customer Information center

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gawkla
OTRS newbie
Posts: 58
Joined: 15 Jan 2015, 16:48
OTRS Version?: 6.0.6

Show by default "all opened tickets" in Customer Information center

Post by gawkla »

Hi All
I would like to have by default visible all currently opened tickets for selected customer.

In standard configuration there are visible "reminder tickets" and "new tickets".

Can anybody advise me how to configure this? (OTRS V6)
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wurzel
OTRS guru
Posts: 2987
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Show by default "all opened tickets" in Customer Information center

Post by wurzel »

Hi,

if it is not possible in system configuration you have to create a custom XML. Examples you'll find here in the otterhub forum.

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