We need to be able to limit the visibility of the Tickets to different operators, based on the Service.
In detail, if a Ticket is opened associated to a given service, only a part of the operators (who are not associated with the same groups or the same roles), must be able to see it.
- Operator1 associated with the Group1 group (with associated different Roles)
- Operator2 associated with the Group2 group (with associated different Roles)
- Operator3 associated with the Group3 group (with associated different Roles)
- Operator4 associated with the Group4 group (with associated different Roles)
The ticket must be visible to Operator2 and Operator4 while it must not be visible to the other 2 operative.
Is there a possibility to implement this functionality?
Thank you so much for your help