OTRS forward email for specific ticket type

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rightkick
OTRS newbie
Posts: 1
Joined: 20 Nov 2019, 13:12
OTRS Version?: 5.0.1
Real Name: Alex Kaouris

OTRS forward email for specific ticket type

Post by rightkick » 28 Nov 2019, 18:04

Hi all,

I am trying to find a way to forward received emails (the whole email with the body) to another specific email, when a new email has been received to a ticket of a specific type. I was trying to achieve this with the Generic Agent without success.
Appreciate any help!

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