OTRS 6.0.18 extract attachment from otrs database and save to local filesystem

[prabhudeva]

Hi geeks,

In our production OTRS 6.0.18 we upload some attachment like(pdf,xlsx ) files in the tickets on web interface,
now all the attachment are saved in the otrs database, such as our tickets and attachment we upload,
but i need to extract the attachment from otrs database, is their any way to extract that attachments and save to local filesystem.

[root]

Hi,

See the manual for ArticleStorage, with the FS backend the attachments are placed into the OTRS server's filesystem. A swith from one storage backend to the other is possible.

- Roy