OTRS 6.0.18 extract attachment from otrs database and save to local filesystem

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prabhudeva
OTRS newbie
Posts: 1
Joined: 02 Nov 2019, 11:08
OTRS Version?: 6.0.18
Real Name: Prabhudeva

OTRS 6.0.18 extract attachment from otrs database and save to local filesystem

Post by prabhudeva » 02 Nov 2019, 15:33

Hi geeks,

In our production OTRS 6.0.18 we upload some attachment like(pdf,xlsx ) files in the tickets on web interface,
now all the attachment are saved in the otrs database, such as our tickets and attachment we upload,
but i need to extract the attachment from otrs database, is their any way to extract that attachments and save to local filesystem.

root
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Posts: 1893
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
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Re: OTRS 6.0.18 extract attachment from otrs database and save to local filesystem

Post by root » 02 Nov 2019, 15:54

Hi,

See the manual for ArticleStorage, with the FS backend the attachments are placed into the OTRS server's filesystem. A swith from one storage backend to the other is possible.

- Roy
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

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