OTRS Attribute Last Note/FreeText Stats

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Umvil
OTRS newbie
Posts: 1
Joined: 31 Oct 2019, 11:30
OTRS Version?: 6.15
Real Name: Umit

OTRS Attribute Last Note/FreeText Stats

Post by Umvil » 31 Oct 2019, 13:34

Hi there!
I was wondering if i could add a attribute to OTRS report function where it takes the last Note or Free text in a ticket.
Because our helpdesk puts in the last note what they did the solve the incident we would like to have it in our reports.
I did look around on the forums, but most solutions needed some changes in OTRS it self. I don't have acces to the files in OTRS only admin rights inside OTRS. If anyone has a module or tips on how to get the last note or free text from a ticket in a statistic report, that would be great.

Hope to hear from you!
Kind regars,
Umit.

skullz
OTRS wizard
Posts: 182
Joined: 24 Feb 2012, 03:58
OTRS Version?: OTRS 6

Re: OTRS Attribute Last Note/FreeText Stats

Post by skullz » 31 Oct 2019, 17:51

Just create a ticket dynamic field , enable them at close ticket screen..put every resolution in this dynamic field

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